Kendal Hastie
Christchurch,CAN
Summary
Committed Senior Claims and Underwriting Specialist with a strong focus on organisational skills, effective communication, and attention to detail. Recognised for building strong relationships with colleagues, I excel in teamwork and collaboration, ensuring smooth and efficient claims processing. My ability to manage time effectively and review documentation thoroughly allows me to minimise risks and improve overall efficiency. Passionate about training and development, I enjoy supporting team growth and adapting to new challenges.
Overview
13
13
years of professional experience
Work History
Senior Claims and Underwriting Specialist
UniMed
Christchurch, CAN
11.2019 - Current
- Provide caring and supportive customer service to members in challenging situations.
- Review medical documents to assess eligibility for benefits and coverage, facilitating timely claims processing.
- Advise members and external providers on claim decisions.
- Train new staff on claims systems, assessment procedures and how to interpret medical documentation.
- Collaborate with team members to streamline claims processes, enhancing overall efficiency.
Farmers Sales Assistant
Farmers
Christchurch, CAN
02.2018 - 10.2018
- Guided customers in selecting optimal solutions tailored to their individual needs.
- Leveraged product knowledge to deliver tailored recommendations that enhanced customer satisfaction.
- Developed strong customer service and communication skills working with a wide range of people.
- Used initiative and problem-solving skills to handle different situations as they arose.
Receptionist
The Drug Detection Agency
Christchurch, CAN
01.2018 - 02.2018
- Answered and directed incoming calls, handling enquiries and documenting messages to facilitate effective communication and support.
- Assisted clients with enquiries regarding services and procedures, providing clear information to enhance client understanding.
- Scheduled appointments for drug testing and client consultations.
- Maintained accurate records of client information and test results.
Retail Sales Supervisor
Rebel Sport
Christchurch, CAN
02.2014 - 01.2018
- Collaborated with team members to provide exceptional customer service.
- Guided customers in selecting products that fit their needs.
- Investigated customer complaints promptly and implemented corrective actions.
- Assisted in developing promotional displays to attract customer attention.
- Performed administrative duties, including banking and general office tasks, while coordinating communication across nationwide teams to ensure alignment.
Property Management Assistant
Ray White Property Management
Christchurch, CAN
01.2013 - 01.2018
- Organised and maintained important client and property documentation, demonstrating strong attention to detail.
- Streamlined filing processes for client information, property reports, and email correspondence to enhance access and ensure accuracy.
- Completed work orders and conducted key audits to support workflow and maintain accountability.
Education
Bachelor of Education - Physical Education And Health
University of Canterbury
Christchurch, NZ12-2017
Skills
- Organisational Skills
- Effective Communication
- Time Management
- Attention to Detail
- Teamwork and Collaboration
- Risk Assessment
- Documentation Review
- Training and Development
Timeline
Senior Claims and Underwriting Specialist
UniMed
11.2019 - Current
Farmers Sales Assistant
Farmers
02.2018 - 10.2018
Receptionist
The Drug Detection Agency
01.2018 - 02.2018
Retail Sales Supervisor
Rebel Sport
02.2014 - 01.2018
Property Management Assistant
Ray White Property Management
01.2013 - 01.2018
Bachelor of Education - Physical Education And Health
University of Canterbury