Noah Chen
Deputy Boutique Manager - Auckland
Auckland
Summary
Dynamic Store Manager with a proven track record at Jimmy Choo, excelling in customer service management and team development. Enhanced customer satisfaction through effective employee training and innovative store merchandising strategies. Recognized for fostering a collaborative environment, leading to improved team performance and a significant boost in customer loyalty.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Store Manager
Jimmy Choo
06.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
Assistant Store Manager
Jimmy Choo
10.2022 - 06.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Supervisor
Jimmy Choo
10.2021 - 10.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Sales Associate
DFS Galleria
08.2019 - 10.2021
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
International Bilingual Tour Guide
Hobbiton Movie Set
06.2018 - 07.2019
- Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
Education
Bachelor of Arts - Arts And Design
Wintec
Hamilton 04.2001 -
Bachelor of Arts - Arts
Chengdu University
Chengdu China 04.2001 -
Skills
Customer service management
Employee training
Store merchandising
Team development
Accomplishments
- Managed a store that exceeded company expectations in every category during the [Quarter] quarter.
- Increased sales by [Number]% by coaching department managers on new merchandising standards.
- Exceeded monthly store sales goals [Number] months in a row.
- Recruited [Number] successful new managers within one year.
- Achieved the [Number] national store ranking within [Number] years.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of [Number] staff members.
- Resolved product issue through consumer testing.
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Collaborated with team of [Number] in the development of [Project name].
- Documented and resolved [Issue] which led to [Results].
Timeline
Store Manager
Jimmy Choo
06.2024 - Current
Assistant Store Manager
Jimmy Choo
10.2022 - 06.2024
Supervisor
Jimmy Choo
10.2021 - 10.2022
Sales Associate
DFS Galleria
08.2019 - 10.2021
International Bilingual Tour Guide
Hobbiton Movie Set
06.2018 - 07.2019
Bachelor of Arts - Arts And Design
Wintec
04.2001 -
Bachelor of Arts - Arts
Chengdu University
04.2001 -
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