Noah Richard
Auckland Central,Auckland
Summary
Accomplished in enhancing visitor experiences and operational efficiency, notably at Franklin Delano Roosevelt Four Freedoms State Park. Expertise in event crowd management and Microsoft Office, complemented by effective communication and landscaping skills. Achieved significant improvements in guest services and park maintenance, demonstrating a commitment to excellence and innovation in public service.
Overview
11
11
years of professional experience
Work History
Park Worker 3
Franklin Delano Roosevelt Four Freedoms State Park
New York City, New York
10.2023 - 11.2024
- Company Overview: New York State Office of Parks, Recreation and Historic Preservation, New York City, New York
- Performed landscaping duties such as raking pathways, pruning shrubs, and planting.
- Conducted regular patrols to ensure protection of park assets and visitors.
- Offered visitor services at various park posts.
- Managed and directed programs and events such as recreational games, tours, Pop-Up Library, and film shoots.
- Executed various administrative tasks, including equipment research and ordering, timesheets/payroll, and inventories.
- Drafting reports, including daily reports, incident reports, budget documents, invoices, etc.
- Conducted interviews and facilitated training for seasonal staff.
- Partnered with the Regional NYC OPRHP green team to plant new vegetation, prune trees, and remove invasive species.
Associate Park Manager
Madison Square Park Conservancy
New York City, New York
09.2022 - 07.2023
- Company Overview: Madison Square Park Conservancy.
- Completed, supervised infrastructure maintenance and repairs, including painting, power washing, concrete and masonry repair, equipment, and water feature maintenance.
- Checked park regularly for safety concerns, cleanliness, and necessary repairs; updated logs accurately.
- Allocated responsibilities to team members, training recruits in park guidelines.
- Managed event set-up and teardown activities.
- Provided information on park facilities and its rich history to guests.
- Guaranteed adherence to safety procedures, including the use of PPE.
- Utilized equipment including trucks, power washer, and John Deere Gator.
Visitor Information Assistant
Patriot Enterprises LLC
Virginia
10.2020 - 08.2022
- Company Overview: Visitor Operation Services at Arlington National Cemetery
- Ensured visitor safety through vigilant screening.
- Authorized permits enabling family members to visit gravesites, recording visitor information in Excel.
- Special Event and Missions Assistant, with funeral navigation, holidays and ceremonies including: Wreaths Across America, Foreign Diplomats and US official visits, Memorial and Veterans Day, high-status funerals
- Staffed and provided interpretation, directions, and general information at the Visitor Center, the Gravesite of President Kennedy, Memorial Amphitheater and Tomb of the Unknown
Visitor Assistant
U.S Capitol Visitor Center
02.2020 - 08.2020
- Company Overview: Architect of the Capitol
- Temporarily served at the U.S Capitol, as a front-line customer service representative, stationed in the Visitor Center and around the Capitol campus, to assist the public in navigating the and connecting them to their tours
- Distributed tour passes and made reservations at the customer service desk using the online reservation system
- Orientated visitors inside the Visitor Center theater, communicated pertinent tour information, guidelines and directions in an efficient manner
- Organized the public into tour groups and assigned them to their guides
- Connected constituents to their respective Congressperson's office in order to obtain Senate and House gallery passes, or organize a meeting
- Tracked Visitor Data, logged and relayed the information to Visitor Services
- Architect of the Capitol
Host, Reservationist, and Event Staff
MY CHINA
San Francisco, California
10.2019 - 02.2020
- Company Overview: San Francisco, California
- Arranged seating charts and assigned servers to their stations based on the schedule, reservations, and needs of the night
- Updated the reservation list and seating charts as I monitored both online platforms and answered the main telephone for new reservations
- Cash Handling and balancing the front register as I fulfilled take out orders via phone, food delivery apps, etc
- San Francisco, California
Server, Host, and Bartender
Hwaro Restaurant
San Francisco, CA
01.2019 - 12.2019
- Company Overview: San Francisco, CA
- Served, Hosted and bartended at a Korean family restaurant in the Outer Mission, learning Korean cuisine, distributing orders
- San Francisco, CA
Interpretation Intern
National Park Service/ Golden Gate National Parks Conservancy
San Francisco, California
11.2018 - 11.2019
- Company Overview: Alcatraz Island, San Francisco, California
- Presented Interpretative Programs on the history of the island and complex topics to the general public
- These programs included: Dockside Orientation, Cell Door Demonstrations, Political Prisoner program, behind the scenes tours, and night tour programs
- Roved and Monitored the island to ensure resource protection, visitor safety, and made myself available to visitor inquiries
- Staffed the Information Booth, exhibit spaces and other points around the island to monitor and track visitor usage and report those numbers to internal members
- Researched and Developed programs for the public, school groups, and special visit groups, including my main project titled Patriotism and Political Prisoners: a pop-up interactive program about the Conscientious Objectors to World War I that were imprisoned on Alcatraz during its Military Prison era
- Alcatraz Island, San Francisco, California
Banquet Captain, Event Set-up, Server
Hotel 1620
Plymouth, MA
08.2017 - 11.2018
- Company Overview: Plymouth, MA
- Event Captain- referenced the Banquet Event Order to make sure the timing, equipment, food and beverage orders adhere to customer expectation/orders
- Designed floor layouts and assigned staff to their sections
- Event Set-up- arranged furniture, materials needed for a variety of events, ranging from smaller conference meetings, to large banquet halls
- Restaurant Server- Worked as a breakfast server at the in-hotel restaurant, balancing drawers, charging customer orders to rooms and packages
- Plymouth, MA
Server
Lyonville Tavern
Halifax, MA
06.2016 - 01.2018
- Company Overview: Halifax MA
- Waited tables at a local South Shore Mass restaurant, utilizing POS systems, ensuring food safety and alcohol laws compliance
- Halifax MA
Salesman
Aubuchon Hardware
Kingston, MA
10.2013 - 08.2015
- Company Overview: Kingston, MA
- Conducted sales using the POS system, developed and shared knowledge on hardware products, made key copies, and filled propane tanks complying with safety standards
- Kingston, MA
Education
High School Diploma -
Pembroke High School
Pembroke, MA01.2016
Skills
- Effective Communication
- Cash Transaction Processing
- Guest Services
- Microsoft Office Proficiency
- Audience Engagement Skills
- Event Crowd Management
- Landscaping and Horticulture
- Digital Communication Skills
References
- Ryu Kim, Project Manager, Madison Square Park Conservancy, (202) 870-1934, ryu.kim13@gmail.com
- Angela Stangenburg, Park Director, Franklin Delano Roosevelt Four Freedoms State Park, (347) 831-0143, angela.stangenberg@parks.ny.gov
- Leroy Johnson, Site Supervisor, Arlington National Cemetery, (703) 614-0344, LJohnson@patriotenterprisesllc.com
- Wendy Solis, Volunteer Supervisor, Alcatraz Island, (415) 561-4913, wendy_solis@nps.gov
- Emily Levine, Supervisory Interp, Alcatraz Island, (617) 999-7696, emily.levine@nps.gov
- Erick Cortes, Park Ranger, Alcatraz Island, (323) 649-2008, erick_cortes@nps.gov
- John Gascoyne, Banquet Manager, Hotel 1620, (508) 747-4900, jgascoyne@hotel1620.com
- Benjamin Pixley, Visitor Operations Manager, Architect of the Capitol, (202) 768-7635, bpixley@aoc.gov
Languages
Spanish
Elementary
Portuguese
Professional
Timeline
Park Worker 3
Franklin Delano Roosevelt Four Freedoms State Park
10.2023 - 11.2024
Associate Park Manager
Madison Square Park Conservancy
09.2022 - 07.2023
Visitor Information Assistant
Patriot Enterprises LLC
10.2020 - 08.2022
Visitor Assistant
U.S Capitol Visitor Center
02.2020 - 08.2020
Host, Reservationist, and Event Staff
MY CHINA
10.2019 - 02.2020
Server, Host, and Bartender
Hwaro Restaurant
01.2019 - 12.2019
Interpretation Intern
National Park Service/ Golden Gate National Parks Conservancy
11.2018 - 11.2019
Banquet Captain, Event Set-up, Server
Hotel 1620
08.2017 - 11.2018
Server
Lyonville Tavern
06.2016 - 01.2018
Salesman
Aubuchon Hardware
10.2013 - 08.2015
High School Diploma -
Pembroke High School
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