Noel Black
Summary
Dedicated employee with twenty years delivering mail and courier items in a timely manor to our customers and what they care about. Being a team leader in directing the team under me and supporting them in their endeavours to get the mail delivered. Reliable Service Delivery Support person experienced in delivery to meet the delivery needs of the business. Effectively facilitates safety protocols to maintain safe delivery conditions. Focused on supporting business goals and ensuring high-quality customer service.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Service Delivery Support
NZ Post
03.2003 - Current
- Collaborated with team members to maintain consistency in service delivery and support quality.
- Assisted in training new staff members, fostering a supportive team atmosphere focused on excellent service delivery.
- Coordinated service delivery among team members, ensuring timely completion of required tasks and minimizing gaps in support.
- Collaborated with team members to ensure seamless service delivery and consistent customer support.
- Provided support during peak periods, ensuring seamless service delivery despite increased call volumes.
- Supported continuous improvement efforts by actively participating in staff meetings, trainings, and workshops focused on enhancing service delivery.
Inspector
SGS NZ Ltd
02.1990 - 05.2016
- Performed outgoing inspections on finished goods and produce.
- Collected samples of outgoing merchandise for additional testing, examination and appraisal.
- Documenting inspection findings.
- Tally counts.
Education
School Cert -
Kingswell High School
Invercargill, NZSkills
- Service Delivery
- Delivery Services
- Clerical Support
- Familiarity with delivery services
Languages
English
Native or Bilingual
Certification
HSR Stage 1 (US29315) Health and Safety Representative.
Currently doing (US30264) H + S Legislation, Duties, Rights, Representation and the Regulator.
Timeline
Service Delivery Support
NZ Post
03.2003 - Current
Inspector
SGS NZ Ltd
02.1990 - 05.2016
School Cert -
Kingswell High School
Similar Profiles
Lily HainesLily Haines
Courier Driver at NZ Post/ NZ Couriers & MainstreamCourier Driver at NZ Post/ NZ Couriers & Mainstream
Jismon SunnyJismon Sunny
Freight Handler at NZ PostFreight Handler at NZ Post
Te Reretima MoekeTe Reretima Moeke
Processing officer at NZ PostProcessing officer at NZ Post
Pamela NgawakaPamela Ngawaka
Mail Officer at NZ PostMail Officer at NZ Post
Lauren PendergastLauren Pendergast
APS 4 Service Delivery Support Officer – Frontline Services at Australian Taxation Office (ATO)APS 4 Service Delivery Support Officer – Frontline Services at Australian Taxation Office (ATO)