Summary
Overview
Work History
Education
Skills
Languages
Hobbies & Activities
References
Timeline
Generic

Noella Lagi Amosa

Sunnybank Hills ,Queensland

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

Concession Manager

Forever New
06.2020 - Current
  • Increased concession sales by implementing effective promotional strategies and product placement.
  • Managed inventory for optimal stock levels, reducing waste and ensuring availability of popular items.
  • Developed strong relationships with vendors to negotiate pricing and delivery terms.
  • Implemented efficient scheduling practices for staff members, minimizing labor costs while maintaining excellent customer service levels.
  • Coached team members on upselling techniques, resulting in higher average transaction values.
  • Ensured compliance with all health and safety regulations, maintaining a clean and safe environment for customers and employees.
  • Implemented new processes to streamline daily operations, improving overall efficiency.
  • Led staff training initiatives to improve knowledge of best practices in food handling, sanitation, and customer engagement.

Retail Assistant

Daiso
02.2019 - 06.2020
  • Duties: Customer service, Stocking and merchandising, Handling cash and operating cashier duties, Restocking stock in store for display, Handling phone calls, Sales, Cleaning duties.
  • Assisted in training new employees, contributing to the development of a knowledgeable workforce.
  • Resolved customer complaints professionally, maintaining a positive brand image.
  • Processed transactions accurately, balancing cash registers at the end of each shift.
  • Maintained an organized backroom for easy access to stock when replenishing shelves.

Volunteer Aid

Angel House Orphanage
11.2018 - 12.2018
  • Duties: Meal Preparation, Laundry duties, Activities with residents, Cleaning, Grooming residents.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.

Cleaner

Professional Cleaning Company Limited
01.2016 - 11.2018
  • Duties: Mopping, Changing Rubbish bins, Vacuuming, Toilet cleaning, Collecting boxes.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
  • Reduced cross-contamination risks through adherence to strict sanitation guidelines in food preparation areas.

Telemarketer

TSA Telco
07.2015 - 07.2016
  • Duties: Customer Enquiries, Targets and KPIS, Account Management, Collections of owing accounts.
  • Built rapport with customers to foster long-term relationships and ensure repeat business.
  • Utilized effective time management strategies to prioritize tasks for optimal productivity.
  • Managed a high volume of calls daily while maintaining professionalism and efficiency.

Education

Caboolture High school

Some College (No Degree) -

TAFE
Caboolture

Some College (No Degree) -

Avondale College
Auckland New Zealand

Skills

  • Communication skills
  • Time Management
  • Organization skills
  • Computer skills
  • Decision Making
  • Staff Supervision
  • Attention to Detail
  • Team Leadership
  • Customer Service
  • Problem Solving
  • Scheduling and Rostering
  • Quality Control
  • Performance Improvement

Languages

English
Native or Bilingual
Samoan
Professional Working

Hobbies & Activities

  • Youth Activities – I contribute my time with weekly youth events.
  • Volleyball – I am passionate about Volleyball I played right through high school and continue to play socially in my free time.
  • Music – I currently sing in our church band and also love to listen to music in my spare time.
  • Volunteer work – I am passionate about volunteering in homeless shelters, orphanage, and aid work.

References

Avaiabale upon request

Timeline

Concession Manager

Forever New
06.2020 - Current

Retail Assistant

Daiso
02.2019 - 06.2020

Volunteer Aid

Angel House Orphanage
11.2018 - 12.2018

Cleaner

Professional Cleaning Company Limited
01.2016 - 11.2018

Telemarketer

TSA Telco
07.2015 - 07.2016

Caboolture High school

Some College (No Degree) -

TAFE

Some College (No Degree) -

Avondale College

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Noella Lagi Amosa