Nohara Toma
Ascot Park,WGN
Summary
Dynamic professional with a proven track record at Westpac New Zealand, where I enhanced customer satisfaction through exceptional service and a deep understanding of banking products. Skilled in problem-solving and digital banking platforms, I excel in communication and collaboration, driving improvements in service delivery and operational efficiency.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Westpac New Zealand
Wellington, New Zealand
09.2022 - Current
- Delivered exceptional service to customers by addressing inquiries, resolving issues, and ensuring smooth banking transactions
- Maintained a deep understanding of banking products and services to provide tailored solutions
- Demonstrated strong organizational and communications skills in fast-paced environment, handling multiple priorities effectively
- Gained firsthand insight into customer needs and operational challenges, enhancing my problemsolving and service delivery capabilities
Administration Assistant
Century 21 Real Estate
Wellington, New Zealand
01.2021 - Current
- Handling administrative requests and queries from senior managers
- Answer and direct phone calls
- Organize and schedule appointments
- Write and distribute email, correspondence memos, and forms
- Order office supplies and research new deals and suppliers
- Maintain contact lists
- Book travel arrangements
- Provide general support to visitors
- Act as the point of contact for internal and external clients
Teacher Aide
Mana College
Porirua, New Zealand
01.2016 - 01.2018
- Assistant ESOL teacher
- Facilitate communication between Arabic speaking parents & school
- Assist Arabic speaking students
- General interpreting when required
Joint proprietor & service provider
Steven's Services
Wellington, New Zealand
01.2015 - 01.2016
- Carry out domestic cleaning services
- Manage appointments
- Administration of time sheets
Cashier
Berlane Salon
Dohuk, Iraq
01.2013 - 01.2014
- Money handling
- Customer services
- Collecting payments
- Gift wrapping packages
Education
Workplace English Course -
Weltec
01.2017
General English Course -
The Compbell Institute
01.2014
Naseben College
Duhok, Iraq01.2013
Skills
- Excellent communication skills (verbal and written)
- Ability to provide exceptional customer service, resolve issues, and respond to customer inquiries
- Strong problem-solving skills to handle customer complaints and concerns
- Ability to prioritize tasks, manage multiple transactions, and meet my KPIs
- Strong organizational skills to maintain accurate records, files, and reports
- High level of accuracy and attention to detail, to minimize errors
- Ability to work collaboratively with colleagues, management, and other departments
- Willingness to adapt to new changes
- Familiarity with banking regulations, such as AML, KYC, and compliance requirements
- Ability to promote products and services
- Proficiency in digital banking platforms, online banking, and mobile apps
- Demonstrate an understanding of Westpac's values, such as 'Helpful,' helping people achieve their financial goals
- Knowledge of Westpac's products and services, such as home loans, credit cards, transactional, and saving accounts
- Ability to onboard customers (account opening), saving, and transactional
- Helping customers over the phone channels such as Phone Assist and dialer
- Cash handling, deposit, withdrawal, and balancing
- Foreign cash handling buy and sell
- Familiar with ATMs and balancing all types of ATMs
Languages
- English
- Arabic
- Assyrian (mother tongue)
Hobbies and Interests
- Training
- Walking
- Reading
- Learning new skills
References
Referees available on request.
Qualifications And Training
- Weltec, 2017, Workplace English Course
- The Compbell Institute, 2014, General English Course
- Naseben College, 2013, General Studies
Personal Information
- Residency: NZ Citizenship
- Driving License: NZ Full License
Timeline
Customer Service Representative
Westpac New Zealand
09.2022 - Current
Administration Assistant
Century 21 Real Estate
01.2021 - Current
Teacher Aide
Mana College
01.2016 - 01.2018
Joint proprietor & service provider
Steven's Services
01.2015 - 01.2016
Cashier
Berlane Salon
01.2013 - 01.2014
Workplace English Course -
Weltec
General English Course -
The Compbell Institute
Naseben College