Noly Capistrano
Auckland,AUK
Summary
Dynamic Maintenance Controller with a proven track record at Kennards Hire, excelling in equipment troubleshooting and customer service. Enhanced maintenance efficiency through proactive problem-solving and effective work order management. Recognized for training new technicians and fostering teamwork, ensuring high standards of safety and compliance in all operations.
Overview
17
17
years of professional experience
Work History
Maintenance Controller
Kennards Hire
03.2021 - Current
- Evaluated maintenance program to enhance efficiency, accuracy, and timeliness.
- Tracked maintenance activity using Base plan record to confirm compliance with industry requirements.
- Administered equipment report and maintenance requests and confirm orders through to completion.
- Ensured timely completion of scheduled maintenance tasks through close monitoring of work progress and proactive resolution of any arising challenges.
Technician
Kennards Hire
01.2017 - 03.2021
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Auto Technician
Lexus Manila
01.2014 - 10.2016
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Tested vehicle components and systems to identify issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Increased customer satisfaction by providing timely and accurate estimates for repair costs.
- Boosted overall shop productivity by effectively managing multiple tasks simultaneously, such as diagnosing issues, repairing vehicles, and ordering parts.
- Improved shop efficiency by maintaining a clean, organized work area and proper inventory of parts and tools.
- Ensured safety compliance by performing routine inspections on all vehicles in the shop.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Auto Technician
Al Futtaim Group
05.2008 - 03.2012
- Upheld high ethical standards in every aspect of work, from client interactions to the quality of repairs performed.
- Reduced downtime for customers by completing repairs within specified time frames and consistently meeting deadlines.
- Provided outstanding customer service through clear communication of repair recommendations, estimated costs, and anticipated timelines for completion.
- Contributed to a positive work environment by maintaining open lines of communication with colleagues and management regarding potential areas for improvement or need for assistance.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Analyzed vehicle data using advanced diagnostic equipment.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Education
Bachelor of Technology Major in Automotive
University of Rizal System
Morong Rizal, Manila PhilippinesSkills
- Computerized maintenance management system
- Work order management
- Electrical systems
- Equipment troubleshooting
- Environmental compliance
- Teamwork and collaboration
- Customer service
- Problem-solving
- Skilled maintenance and repair
- Time management
Timeline
Maintenance Controller
Kennards Hire
03.2021 - Current
Technician
Kennards Hire
01.2017 - 03.2021
Auto Technician
Lexus Manila
01.2014 - 10.2016
Auto Technician
Al Futtaim Group
05.2008 - 03.2012
Bachelor of Technology Major in Automotive
University of Rizal System
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