Nona Sakamoto
Thorndon,New Zealand
Summary
Front Office Manager with 7+ years of experience in enhancing guest satisfaction and streamlining operations in the hospitality sector. Proven track record in managing front office functions, training staff, and implementing process improvements to uphold high service standards. Skilled in customer relations and issue resolution, contributing to repeat business and strong hotel reputations. Committed to maximizing productivity and efficiency in fast-paced environments.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Front Office Manager
Bolton Hotel
Wellington, New Zealand
09.2018 - 11.2025
- Managed daily front office operations, ensuring exceptional service quality and a positive guest experience.
- Trained, mentored, and supervised front desk staff, improving performance and enhancing customer satisfaction.
- Streamlined check-in/check-out procedures, significantly reducing wait times and improving guest flow.
- Proactively resolved guest complaints, resulting in improved hotel reputation and higher guest retention.
- Collaborated with other departments to ensure seamless guest experiences, leading to positive feedback and repeat business.
Supervisor
The Thorndon Hotel Wellington (current: Wellington Quarter Hotel)
Wellington, New Zealand
02.2015 - 08.2018
- Supervised restaurant, bar, and conference operations, maintaining high-quality service standards.
- Trained and supported staff in various roles, fostering a collaborative team environment and driving service excellence.
- Improved operational workflows, increasing efficiency and reducing service delays during peak periods.
- Managed staff scheduling, ensuring optimal resource allocation during high-demand times.
- Handled stock control, including ordering beverages and conducting regular inventory audits.
- Assisted in hiring new staff and provided ongoing training and development.
Multiple Task Manager
Red Cloth
Tokyo, Japan
10.2003 - 09.2009
- Managed reservations and guest service for a high-end establishment, ensuring smooth daily operations.
- Developed and implemented cost-reduction strategies, contributing to increased profitability.
- Collaborated on menu development and ensured high standards of service were consistently delivered.
- Trained new staff members, fostering a motivated and well-prepared team.
- Managed stock control and daily sales calculations, ensuring accurate inventory and financial reporting.
- Acted as the primary point of contact for the bar, representing the venue to guests and clients.
Education
Bachelor of Tourism Management -
Victoria University of Wellington
Wellington, New Zealand11.2013
Skills
- Guest service excellence
- Staff training and development
- Workflow optimization
- Reservation management
- Customer relations
- Operational efficiency
- Microsoft Office proficiency
- Conflict resolution
- Multitasking and time management
- Hospitality management
- Hotel management software
- Reservation systems
- Point of sale systems
Certification
- Duty Manager certificate
- Full Drivers license
References
Available upon request.
Languages
- Japanese
- English, Fluent
Timeline
Front Office Manager
Bolton Hotel
09.2018 - 11.2025
Supervisor
The Thorndon Hotel Wellington (current: Wellington Quarter Hotel)
02.2015 - 08.2018
Multiple Task Manager
Red Cloth
10.2003 - 09.2009
Bachelor of Tourism Management -
Victoria University of Wellington