- Camping
- Outdoor Recreation
- Hiking
- Kayaking
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Road Trips
Nonadel Bisig
Flat Bush,New Zealand
Summary
Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Inspiro
01.2023 - 04.2023
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
- Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Addressed customer account discrepancies and concerns.
- Maintained a thorough knowledge of products and services to provide accurate information to customers.
- Retained customers considering cancellation by addressing their concerns, offering alternative solutions, and showcasing the value of our products and services.
Data Encoder
Via Medica International Healthcare
03.2021 - 09.2022
- In charge of the registration of patients doing PCR and Vaccination, monitoring staff and guiding them with the correct protocol of the DOH, maintaining a Master list of the patients, and making sure they are all accurate data
- Updated existing records with new information as needed.
- Handled confidential information with care and discretion.
- Reviewed documents for completeness before inputting information.
- Supported management in preparing data reports as required.
- Extracted information from database to compile reports for audit process.
- Prepared source data for computer entry by compiling and sorting information.
- Maintained high levels of confidentiality, ensuring sensitive data was handled appropriately during the encoding process.
- Facilitated open lines of communication between team members, fostering a collaborative environment that promoted high levels of efficiency and accuracy in data encoding tasks.
- Compiled, verified accuracy, and sorted information to prepare source data for computer entry.
Personal Assistant
Initiative Media Middle East
03.2015 - 01.2018
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Displayed absolute discretion at handling confidential information.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Used discretion when handling confidential information.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Accomplished project deadlines by assisting with task completion whenever required.
- Kept detailed track of household and maintenance inventory and schedules.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Reduced missed opportunities, diligently monitored emails and responded to time-sensitive requests.
Receptionist
Initiative Media Middle East
04.2008 - 02.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Coordinated office activities by managing schedules and organizing meetings.
- Utilized office software to create documents and manage spreadsheets for improved workflow.
- Prioritized tasks to ensure timely completion of daily responsibilities.
- Facilitated clear communication by acting as a central point of contact for clients and staff.
- Organized office supplies by keeping inventory and ordering items as needed.
- Delivered important information to relevant parties for keeping everyone informed and updated.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Assisted with planning office events and meetings for smooth execution.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
- Supported company correspondence by drafting and distributing memos and emails.
Education
Bachelor in Business Administration - Major in Management
Romblon State College
Odiongan, Romblon01.1999
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Relationship building
- Time management
- Multitasking and organization
- Strong work ethic
- Strong communication skills
- Attention to detail
- Time management expertise
- Detail-oriented mindset
- Appointment scheduling
- Valid Driver's license
- Administrative support
- Professional and mature
Accomplishments
- Global Data Protection & Privacy Course, 01/17
- Medic First Aider Training Course, 01/16
Hobbies and Interests
I love the outdoors, nature and food
Certification
Global Data Protection & Privacy Course
Medic First Aider Training Course
Interests
Timeline
Customer Service Representative
Inspiro
01.2023 - 04.2023
Data Encoder
Via Medica International Healthcare
03.2021 - 09.2022
Personal Assistant
Initiative Media Middle East
03.2015 - 01.2018
Receptionist
Initiative Media Middle East
04.2008 - 02.2015
Bachelor in Business Administration - Major in Management
Romblon State College
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