Nona Jovelyn Masa-ao
Manukau Auckland,New Zealand
Summary
Versatile team member offering over 8 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Personable and energetic individual with knack for customer service and eye for detail. Possesses solid understanding of sales techniques and inventory management, with strong organizational and communication skills. Capable of driving positive customer experiences and contributing to overall sales goals. Hardworking employee enthusiastic about learnin new field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Teacher
Mr.Victor Tomonggao
Kalinga,Philippines
09 2014 - 05 2022
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
Revenue Tax Collector
Municipality Job Order
Kalinga,Philippines
03 2012 - 09 2014
- Safeguarded sensitive taxpayer information through strict adherence to data security protocols within the department''s record-keeping systems.
- Managed a team of junior collectors, providing guidance on best practices for efficient collections operations while maintaining strict confidentiality standards.
- Improved taxpayer compliance by conducting thorough and accurate audits of financial records.
- Maintained up-to-date knowledge of federal, state, and local tax laws, ensuring accurate application in all cases.
- Collaborated with legal team to enforce tax liens, resulting in the recovery of unpaid taxes.
Caregiver/Caretaker
Kou Chang Li Chou
Taipei City,Taiwan
01 2009 - 01 2012
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted patients with self-administered medications.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
Sales Clerk
Tupperware
Kalinga,Philippines
12 2006 - 07 2008
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Handled returns or exchanges professionally, minimizing negative experiences for customers while adhering to company policies.
- Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Increased upselling success by identifying customer needs and suggesting appropriate additional products or services.
- Adapted quickly to new products or promotions, incorporating them into sales presentations seamlessly for greater impact on revenue generation.
- Collaborated with team members to achieve store sales targets and improve overall performance.
- Processed payments and returns with accuracy and efficiency.
- Participated in regular training sessions, staying current on product knowledge and best practices for effective sales techniques.
Packer/Tray Prep/Labeler
APAC Production
Takanini, AUK
03.2026 - Current
- Led initiatives to refine packing methods, resulting in increased productivity and reduced downtime.
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Improved team collaboration through effective communication and coordination with coworkers.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
Education
Bachelor Of Science In Mathematics - Mathematics
Kalinga State University
Kalinga, Philippines04.2024
Earning Units In Education - Foundation Of Education
Saint Louis College of Education
Kalinga, Philippines03.2013
Master Of Education - Public Administration
Saint Louis College of Bulanao
Kalinga, Philippines04.2013
Bachelor Of Law - Units In the fields of Law
Kalinga State University
Kalinga, Philippines04.2026
Skills
- Bagging knowledge
- Cash Handling
- Sales expertise
- Staff education and training
- Problem solving strength
- Client Service
- Records management
- Interpersonal communication skills
Certification
- Certificate of Completion in Caretaker Course
- Certificate of Training in Carpentry NC II
- Certificate of Training in Tile Setting NC II
- Certificate of Training in English Language Proficiency
- Certificate of Completion in Basic Computer Operations
- Certificate of Training in Light Vehicle Driving NC II
Timeline
Packer/Tray Prep/Labeler
APAC Production
03.2026 - Current
Bachelor Of Science In Mathematics - Mathematics
Kalinga State University
Earning Units In Education - Foundation Of Education
Saint Louis College of Education
Master Of Education - Public Administration
Saint Louis College of Bulanao
Bachelor Of Law - Units In the fields of Law
Kalinga State University
Teacher
Mr.Victor Tomonggao
09 2014 - 05 2022
Revenue Tax Collector
Municipality Job Order
03 2012 - 09 2014
Caregiver/Caretaker
Kou Chang Li Chou
01 2009 - 01 2012
Sales Clerk
Tupperware
12 2006 - 07 2008