Nonnie Nicholas
Tawa,WGN
Summary
I am a organized and dependable candidate successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals.
I am seeking part or full time employment in a new and exciting environment to showcase my abilities and provide great stability for myself and your company.
Overview
8
8
years of professional experience
Work History
Small Business Owner
Self Employed Services
01.2021 - 01.2024
- Managed daily operations for a small business, ensuring efficient processes and quality services.
- Product creation and services maintained
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Proven ability to develop and implement creative solutions to complex problems.
- Passionate about learning and committed to continual improvement.
Club Manager
Limerence Ltd
01.2019 - 01.2021
- Developed promotional campaigns to attract new customers and increase brand awareness.
- Increased revenue through strategic pricing structures, upselling initiatives, and improved member retention rates.
- Scheduled staff shifts to meet business demands and coordinate adequate coverage.
- Resolved conflicts between members or staff in a timely manner using diplomacy skills.
- Streamlined operations for increased efficiency through staff training and process improvements.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Planned, organized, and coordinated special events and celebrations.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Cash handling
- All administrative tasks, calls and scheduling
Assistant Manager
Louis Sergeant Restaurant
01.2017 - 01.2018
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects and tasks.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Worked effectively in fast-paced environments.
- Provided professional services and support in a dynamic work environment.
- Cash handling
- Managing high tea
Assistant Store Manager
Zambrero (Courtenay Place)
01.2016 - 01.2017
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Food preperation, hygeine and safety and management
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Trained and guided team members to maintain high productivity and performance metrics.
- Created and maintained safe and secure work environments for employees.
- Stock take and food orders
Education
No Degree - Business Administration And Management
Te Wananga O Aotearoa
Porirua, NZ11.2023
Skills
- Records Organization and Management
- Calendar Management
- Financial Administration
- Staffing
- Product Development
- Sales Tracking
- Data Management
- Business management and development
- Customer Retention
- Inventory Management
- Decision-Making
- Teamwork and Collaboration
- Delegating Work
Hobbies
In my spare time I am an artist, writer, crafts enthusiast, gym frequenter and lover of nature.
Timeline
Small Business Owner
Self Employed Services
01.2021 - 01.2024
Club Manager
Limerence Ltd
01.2019 - 01.2021
Assistant Manager
Louis Sergeant Restaurant
01.2017 - 01.2018
Assistant Store Manager
Zambrero (Courtenay Place)
01.2016 - 01.2017
No Degree - Business Administration And Management
Te Wananga O Aotearoa
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