Summary
Overview
Work History
Education
Skills
Bouldering and Strategy Games
Timeline
Generic

Cameron Gumtau-Ryan

Auckland,Avondale

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Ecotricity
03.2020 - 03.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve service complaints.
  • Investigated and resolved customer inquiries and complaints quickly.

Reference: Dennis Mckechnie (OPs manager) - 021147878

Customer Service Representative

Hammer Hardware
10.2015 - 03.2020
  • Answered product questions using knowledge of sales and store promotions.
  • Counted money in drawers at beginning and end of each shift.
  • Processed customer orders and accurately handled payment transactions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.

Reference: Jay Patel (Manager/Owner) - 021828817

Education

NCEA Level 3 -

Rutherford College
Te Atatu, NZ
11.2015

Skills

  • Money Handling Abilities
  • Customer Relations
  • Computer Proficiency
  • Calm and Professional Under Pressure
  • Process Optimization
  • Critical Thinking
  • Shipping and Receiving Understanding

Bouldering and Strategy Games

Have been Bouldering for just under 8 months enjoyed every day I've gone. Current grade average is V5. 

Always been a fan of Strategy games. Finding the most efficient tactics to win or provide an advantage.

Timeline

Customer Service Representative

Ecotricity
03.2020 - 03.2023

Customer Service Representative

Hammer Hardware
10.2015 - 03.2020

NCEA Level 3 -

Rutherford College
Cameron Gumtau-Ryan