Alisha N.
Auckland,New Zealand
Summary
Psychology and criminology student graduating in 2025 with a solid background in administrative tasks and patient care. Proven expertise as a clinic assistant and medical transcriptionist in diverse and fast-paced environments in two countries. Acknowledged for adaptability, dedication, and outstanding communication skills. Committed to community service and actively seeking a part-time role aligned with academic pursuits, with availability for up to 20 hours per week.
Overview
10
10
years of professional experience
Work History
Cruise Ship - Debarkation and Embarkation
Sidekicker
12.2024 - 01.2025
- Assisted with setting up of port as needed and break down at the end of the day
- Ensured guests were on the correct route for debarking or embarking, keeping guests from entering/exiting through closed or secure areas
- Helped guests requiring special assistance (e.g
- Wheelchair) throughout the port terminal for both embarkation and debarkation
- Helped guests with luggage
- Other simple tasks designated by the PPG Port Man
Medical Transcriptionist
NZ Familial Gastrointestinal Services – Auckland Hospital
08.2024 - 09.2024
- Transcribed medical notes using Progeny, Winscribe, and the NHI database system
- Managed filing and dispatch of patient letters with attention to detail
- Assignment Basis
Medical Receptionist / Transcriptionist
SM Haneefa Health
01.2015 - 02.2025
- Independently managed clinic operations, including inventory, medication dispensing, and training new staff
- Maintained detailed patient records and documentation using clinic management software
- Processed medical insurance and subsidy claims with precision
- Arranged diagnostic tests, referrals, and laboratory procedures
- Assisted in general clinic management, including bookkeeping and procurement
- Supported pandemic management by assessing patients and adapting to clinic demands
- Transcribed detailed patient notes at high speed and accuracy
Online Assistant - Sidekicker
Woolworths
04.2024 - 07.2024
- Packed and organized groceries for online customers, ensuring accuracy and customer satisfaction
- Selected suitable alternatives and managed package reassembly when required
Medical Receptionist
Tamaki Health, Local Doctors – Mount Roskill
03.2023 - 04.2023
- Facilitated a welcoming clinic environment through effective communication and crowd management
- Managed patient appointments, payments, and invoicing using the MedTech system
- Answered high-volume calls and performed data entry duties efficiently
Brand Sales Ambassador and Service Assistant
Various Clients
01.2018 - 01.2021
- Mastered new technical information and technologies to promote brands such as Autobacs and FavePay
- Delivered high-standard service at large-scale events, including Ultra Music Festival
- Built rapport with upper-class clientele at Coriander Leaf Group restaurant & Sleeping Giants bar ensuring an exceptional dining experience
- Seasonal Roles
Community Intern
People's Association (Government Community Organization)
09.2020 - 12.2020
- Conducted community needs analyses via surveys, interviews, and social listening
- Organized events to increase community engagement and social inclusion
- Enhanced social media strategy through human-interest storytelling, increasing page engagements during the pandemic
Education
Bachelor of Arts - Psychology and Criminology
University of Auckland
01.2025
Diploma - Gerontological Management
Temasek Polytechnic
04.2021
GCE 'O' Levels - undefined
Bedok View Secondary School
01.2017
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Office administration
- Patient registration
- Microsoft office
- Fast typing speed
- Meeting deadlines consistently
- Proofreading proficiency
- Patience and concentration
- Customer relations
- Reliability
- Excellent communication
ADDITIONAL EXPERIENCE
- Singer
- Performed at various events, including:
- TED x UOA “Into The Uknown” (2024)
- Made in Singapore Arts Appreciation Event at Orange & Teal (2022)
- Bedok View Secondary School Prom Night (2017,2019).
- GEM10th Anniversary Celebration (2019).
- SPROUTS Performance at Temasek Polytechnic (2019).
Languages
English
Native or Bilingual
Malayalam
Native or Bilingual
Tamil
Professional Working
Arabic
Limited Working
French
Limited Working
Timeline
Cruise Ship - Debarkation and Embarkation
Sidekicker
12.2024 - 01.2025
Medical Transcriptionist
NZ Familial Gastrointestinal Services – Auckland Hospital
08.2024 - 09.2024
Online Assistant - Sidekicker
Woolworths
04.2024 - 07.2024
Medical Receptionist
Tamaki Health, Local Doctors – Mount Roskill
03.2023 - 04.2023
Community Intern
People's Association (Government Community Organization)
09.2020 - 12.2020
Brand Sales Ambassador and Service Assistant
Various Clients
01.2018 - 01.2021
Medical Receptionist / Transcriptionist
SM Haneefa Health
01.2015 - 02.2025
Diploma - Gerontological Management
Temasek Polytechnic
GCE 'O' Levels - undefined
Bedok View Secondary School
Bachelor of Arts - Psychology and Criminology
University of Auckland
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