Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nora Chik

Christchurch

Summary

Dynamic Passenger Service Agent with extensive experience at PLANEBIZ MENZIES, excelling in customer service management . Recognized for enhancing passenger satisfaction through effective communication and efficient check-in processes. Proficient in travel documentation and baggage handling, ensuring compliance with airline policies while maintaining a calm demeanour in high-pressure situations.

Experienced with passenger service processes, including check-in, boarding, and customer assistance. Utilizes effective communication and problem-solving skills to address passenger needs and ensure smooth operations. Knowledge of airline regulations and procedures to maintain compliance and safety.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

32
32
years of professional experience

Work History

Passenger Service Agent

PLANEBIZ MENZIES
07.2025 - Current
  • Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
  • Resolved passenger issues with empathetic communication and effective problem-solving techniques.
  • Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
  • Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
  • Educated passengers on safety procedures and provided assistance to disabled passengers
  • Supported colleagues in managing challenging situations, fostering teamwork and collaboration.
  • Provided exceptional customer service, addressing passenger concerns promptly and professionally.
  • Contributed to the achievement of on-time departure goals through efficient gate management processes.
  • Safeguarded sensitive passenger information by maintaining strict confidentiality standards at all times.
  • Checked in luggage and confirmed all carry-on items met federal guidelines.
  • Maintained accurate records of flight information to provide timely updates to passengers.
  • Announced flight status updates and information about gate changes over PA system.
  • Enhanced customer satisfaction by providing efficient check-in and boarding services.
  • Tagged baggage and routed to appropriate location for loading and screening.
  • Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
  • Oversaw ticketing, gate and ramp services.
  • Improved language interpretation support for international travelers by leveraging multilingual abilities when necessary.
  • Prepared detailed passenger manifests and other reports to meet organizational needs.
  • Escorted handicapped passengers from terminal to aircraft.

Cabin Crew Member

Singapore Airlines Ltd. / ADR
10.1993 - 11.2006
  • Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
  • Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
  • Followed company regulations and rules to promote safe environment for travellers and employees.
  • Supported smooth meal service operations by accurately taking orders from passengers, serving meals efficiently while accommodating dietary restrictions or allergies upon request.
  • Played a key role in achieving company-wide safety goals by participating in regular drills and maintaining up-to-date knowledge on emergency procedures.
  • Provided compassionate assistance during medical emergencies onboard, administering first aid treatment according to training guidelines until further help arrived.
  • Led safety demonstrations before each flight, educating passengers on proper use of equipment and emergency exits.
  • Assisted passengers with special needs, providing personalized care and support throughout the flight.
  • Ensured aircraft cleanliness between flights by performing thorough inspections and coordinating cleaning crews as needed.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Completed pre-flight safety checks to reinforce passenger safety.
  • Offered personalized assistance to children, elderly and passengers with special needs.
  • Supported passengers with special needs and provided assistance to wheelchair passengers.
  • Assisted passengers with storing luggage and helped locate seating.
  • Responded to passenger emergencies to provide first aid.
  • Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
  • Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.

Education

High School Diploma -

BEDOK NORTH SECONDARY SCHOOL

Skills

  • Passenger assistance
  • Public announcements
  • Travel documentation
  • Computer terminal operations
  • Boarding gate procedures
  • Check-in processes
  • Boarding support
  • Pre-boarding checking
  • Checking in passengers
  • Passenger ramp assistance
  • Customer service
  • English,Malay & Indonesia fluency

Languages

English
Full Professional

Timeline

Passenger Service Agent

PLANEBIZ MENZIES
07.2025 - Current

Cabin Crew Member

Singapore Airlines Ltd. / ADR
10.1993 - 11.2006

High School Diploma -

BEDOK NORTH SECONDARY SCHOOL

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Nora Chik