Nora Li
Albany,Auckland
Summary
I am an excellent communicator, creator and team player who can create a forward-thinking environment driven by business needs, sales goals and innovative marketing solutions with my colleagues. In my previous marketing roles, I was involved in planning, writing content, social media marketing. I demonstrated the ability to works well under pressure and multitasks to achieve goals to tight deadlines. As a positive, enthusiastic and energetic individual, I hope to be part of your team.
Overview
9
9
years of professional experience
Work History
Store Manager
SMOKEFREE 2025 NZ LIMITED
04.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Sales
MINISO
03.2019 - 02.2020
- Learn related professional knowledge, understand brand history, and continuously improve personal sales ability and overall quality
- Sell goods in a professional manner, provide customers with excellent customer service, and complete personal and store overall sales targets, and be able to do pre-sales, sales and after-sales services
- Have PR experience and be able to effectively handle customer complaints
- Tracked and measured sales activity using mobile technology, reporting sales from field.
- Provided comprehensive support during the sales process, from initial contact to after-sales care.
Flight attendant
AIR CHINA
01.2017 - 02.2018
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
- Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests.
Sales
GUCCI
03.2015 - 11.2016
- The preliminary work needs to be familiar with every product in the store, provide customers with high-quality service and product navigation, and be able to fluently answer customer questions about products
- Attract customers by displaying products, high-quality services, and polite communication to achieve more efficient marketing purposes
- In the later stage, combined with the online store, flexibly adjust the product layout, web page theme, promotional activities, product introduction and advertising to achieve marketing goals.
Education
Master's degree - Marketing
Auckland University of Technology
Auckland CBD06.2020
Bachelor of Tourism - Flight Attendance
Hebei Normal University
Hebei06.2017
Skills
- Communication
- Problem-solving
- Branding identity
- Team-building and Leadership
- Store Opening and Closing
- Customer Service
- Multitasking and Organization
- Training and mentoring
Hobbies
Travel
Movie
Music
Visa type
Resident Visa
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Timeline
Store Manager
SMOKEFREE 2025 NZ LIMITED
04.2021 - Current
Sales
MINISO
03.2019 - 02.2020
Flight attendant
AIR CHINA
01.2017 - 02.2018
Sales
GUCCI
03.2015 - 11.2016
Master's degree - Marketing
Auckland University of Technology
Bachelor of Tourism - Flight Attendance
Hebei Normal University
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