Summary
Overview
Work History
Education
Skills
Timeline
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Norbegun Zainalabidin

Norbegun Zainalabidin

Summary

Dynamic Leader with a proven track record in staff training and cash management. Recognized for enhancing customer satisfaction through exceptional service and effective team leadership. Reliable and approachable, with strong communication skills and a focus on continuous improvement. Respected for reliability, leadership and organizational growth and success. I know I can work in a busy, fast paced environment as I was an essential worker working during COVID-19 times.


Outside of work I love to spend time with my family and friends. I am very adventurous and spontaneous. I love nature and traveling. Love to learn about different cultures and their histories.

Overview

6
6
years of professional experience

Work History

Store Leader

Travelex Currency Services
08.2022 - Current
  • Set example of customer service by expertly handling challenging situations and modelling positive behaviours to team members. Making sure we connect with our customers with a smile, greeting and eye contact. Ask open questions and actively listen to customers wants and needs. Recommend any products which may be related to their inquiries and lastly secure the transaction and ensure customer will come back.
  • Completed Modules like Global AML, Fraud Awareness, Counterfeit Notes, Cyber security, Data protection, Anti Bribery and Corruption.
  • Balanced cash registers accurately at the start/end and during downtime of each shift, minimizing discrepancies and errors and maintaining accountability.
  • Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures. Making things as smooth and easy for them to make them confident to be on their own.
  • Making sure paperwork is accurate, in the right place and filing paperwork monthly for compliance.


Checkout Operator/Supervisor of Operations

Pak'Nsave Mangere
09.2019 - 08.2022
  • Maintained a clean and organized checkout area, ensuring a positive shopping experience for our customers.
  • Worked flexible schedule and extra shifts to meet business needs especially during COVID-19 as an essential worker.
  • Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
  • Collaborated with team members to manage long lines during peak hours, streamlining the checkout process for all customers.
  • Enhanced customer satisfaction by efficiently scanning items and accurately processing payments.

Education

New Zealand Certificate of Tourism - Tourism

The International College of New Zealand (ITC)
Auckaland CBD
12-2018

High School Diploma -

Selwyn College
Auckland
10-2017

Skills

  • Staff training and Development
  • Cash handling skills
  • Works well individually and as a team
  • Honest, Dependable, Reliable and Responsible
  • Strong communication (Verbal and written) and interpersonal skills
  • Team leadership I am supportive, helpful and empathetic
  • Presentable, Professional and Tidy Makes me very approachable
  • Time Management On time and always meeting deadlines

Timeline

Store Leader

Travelex Currency Services
08.2022 - Current

Checkout Operator/Supervisor of Operations

Pak'Nsave Mangere
09.2019 - 08.2022

New Zealand Certificate of Tourism - Tourism

The International College of New Zealand (ITC)

High School Diploma -

Selwyn College

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Norbegun Zainalabidin