Norizan Shaari
Auckland,AUK
Summary
My background in marketing, customer service and operations management for F&B are very strong and i willing to work independently and be able to work with others in the group. Fast learner and I definitely have the potential to contribute an idea to the company/management that willing to give me the opportunity. I had a lot of experience in travelling around the world and that’s makes me even stronger in F&B field.
I have great communication skills and I am very likeable personality so I strongly believe in myself that i will fits in service Industry.
Thank you
Overview
27
27
years of professional experience
Work History
F&B Operation Manager
Aftr Work Restaurant & Bar
Malaysia, Ipoh
01.2023 - 07.2023
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Organising events and function for private and corporate clients
Regional Sales Manager
D’Bumi Water Sdn Bhd
Malaysia, Ipoh
11.2011 - 12.2022
- Participated actively in industry conferences and seminars for knowledge sharing purpose.
- Developed strategies and plans for regional sales growth.
- Conducted regular market research to identify customer needs and preferences.
- Getting projects from government agencies and private companies
- Liase with authority departments ie Indah Water & SPAN
- Handling collection of the payment and customer service
Sales Manager
Belkron Trading Sdn Bhd
Malaysia, Ipoh
08.2011 - 10.2011
- Developed and implemented sales strategies to increase market share.
- Identified and developed new markets for products or services.
- Established relationships with key clients, while maintaining existing customer base.
- Handling customer relationships and collection payment
- Created and presented monthly reports to management on sales performance.
- Monitored industry trends and competitor activities to stay ahead of the competition.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Negotiated contracts with suppliers to achieve cost savings without compromising quality standards.
- Maintained professional network of potential clients and business opportunities.
- Achieved company growth and brand development through market expansion and sales.
Senior Sales Executive
Konica Minolta Sdn Bhd
Malaysia , Ipoh
02.2002 - 07.2005
- Developed and implemented strategic sales plans to increase revenue and market share.
- Identified new business opportunities through research, customer feedback and industry analysis.
- Conducted presentations to potential customers to demonstrate products or services capabilities.
- Maintained strong relationships with existing clients by providing prompt responses to inquiries and resolving any issues.
- Collaborated with marketing team to develop promotional materials and campaigns for target markets.
- Managed a team of sales representatives by setting goals, providing guidance, monitoring performance and offering coaching as needed.
- Created reports detailing sales activities such as weekly, monthly, quarterly results, forecasts, territory analyses .
- Organized trade shows, conferences and other events to promote products or services.
- Investigated customer complaints regarding product quality or service delivery.
- Networked with potential customers, made cold and warm calls and set up appointments and showcase offerings.
Restaurant Manager
KFC Holding Sdn Bhd
Malaysia, Kuala Lumpur
08.1999 - 01.2002
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Maintained detailed records of sales transactions and daily shift reports.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Assisted with kitchen preparation during peak times as needed.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Established policies for cash handling procedures to maximize security measures.
- Adhered to all health department regulations regarding food storage and preparation.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Trained new employees to perform duties.
Junior Secretary
Hicom Petro Pipe Berhad
Malaysia, Kedah
01.1997 - 06.1999
- Answered and directed incoming telephone calls, took messages, and provided information.
- Greeted visitors and scheduled appointments.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products.
- Typed letters, reports, memos, agendas, forms, and other documents as requested.
- Filed and retrieved corporate documents, records and reports.
- Opened mail for distribution or forwarding to appropriate personnel and departments.
- Organized travel arrangements including airfare reservations, rental cars and hotel accommodations.
- Compiled data from various sources for use in preparation of reports.
- Provided administrative support to management team members as required.
- Scheduled meetings with internal staff and external clients and vendors as needed.
- Assisted with research projects and data entry tasks such as word processing, creating spreadsheets and presentations.
- Prepared expense reports for managers on a monthly basis.
- Coordinated office activities such as luncheons or special events.
- Created filing systems for easy access to documents.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
Education
Accounting And Business Management
Sekolah Menengah Buyong Adil
Tapah, Perak Malaysia11.1996
SPM - Business Administration And Management
Sekolah Menengah Vokasional
Kangar, Perlis Malaysia11.1994
Some College (No Degree) - Secretarial Studies And Office Administration
Goon College
Sungai Petani, Kedah MalaysiaSkills
- Financial Management
- Business Development
- Staff Development
- Marketing
- Operations Management
- Business Administration
- Customer Relationship Management (CRM)
- Project Management
- Staff Management
- Sales Techniques
Timeline
F&B Operation Manager
Aftr Work Restaurant & Bar
01.2023 - 07.2023
Regional Sales Manager
D’Bumi Water Sdn Bhd
11.2011 - 12.2022
Sales Manager
Belkron Trading Sdn Bhd
08.2011 - 10.2011
Senior Sales Executive
Konica Minolta Sdn Bhd
02.2002 - 07.2005
Restaurant Manager
KFC Holding Sdn Bhd
08.1999 - 01.2002
Junior Secretary
Hicom Petro Pipe Berhad
01.1997 - 06.1999
Accounting And Business Management
Sekolah Menengah Buyong Adil
SPM - Business Administration And Management
Sekolah Menengah Vokasional
Some College (No Degree) - Secretarial Studies And Office Administration
Goon College
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