Norma Cookson
Auckland,AUK
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
20
20
years of professional experience
Work History
Supervisor Family Social Services
Whakatohea Social & Health Services
Opotiki , Opotiki
07.2016 - 02.2024
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Created new strategies for improving customer service standards within the organization.
- Collaborated with other departments to coordinate workflow processes between teams.
Community Adult Education
EastBay Reap
Whakatane , Whakatane
10.2008 - 06.2016
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Planned and completed group projects, working smoothly with others.
- Maintained updated knowledge through continuing education and advanced training.
Part Time Relief Teacher
Opotiki Collage
Opotiki , Opotiki
03.2004 - 08.2008
- Encouraged critical thinking skills and problem-solving strategies among students.
- Planned field trips to enrich students' educational experiences outside of the traditional classroom setting.
- Supervised after school activities such as clubs or sports teams.
Education
Nursing Degree -
Nursing
Waikato Hospital Board 01-1987
GED -
Opotiki Collage
Opotiki 01-1975
Skills
- Cross-Functional Collaboration
- Employee Supervision
- Customer Service And Assistance
- Customer Service Oversight
- Complaint Handling
Languages
Maori
Native/ Bilingual
Affiliations
- Successfully developed and maintained a thriving vegetable garden, yielding high-quality produce.
- Received accolades for creativity and innovation in plant cultivation practices.
- Contributed to community gardening projects, fostering a sense of environmental responsibility and community engagement.
- By combining my love for plants and growing vegetables with my commitment to nurturing life, I'm excited to contribute to the fields of horticulture and sustainable agriculture in a meaningful way.
Timeline
Supervisor Family Social Services
Whakatohea Social & Health Services
07.2016 - 02.2024
Community Adult Education
EastBay Reap
10.2008 - 06.2016
Part Time Relief Teacher
Opotiki Collage
03.2004 - 08.2008
Nursing Degree -
Nursing
GED -
Opotiki Collage
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