Norma-Jean Schmutz
Auckland,AUK
Summary
Successful Front of House Team Member with extensive restaurant experience. Flexes easily between different positions to meet demand. Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem-solving.
Overview
5
5
years of professional experience
Work History
Front of House
Warkworth Hotel
10.2020 - 11.2021
- Greeting and Seating customers
- Serving multiple customers at the same time and making sure they are all enjoying themselves
- Running food
- Keeping a high standard of grooming
- Maintained clean, organized environments for presentable front-of-house areas.
Assistant Managerial Role
The Food Market
11.2019 - Current
- Serving Customers at til
- Counting end of day til
- Serving tea and coffee
- Making and preparing food
- Cleaning and keeping high food-grade standard
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently to complete all tasks within deadlines.
- Liaising with team members
Front of House
Plume Restaurant
04.2023 - 01.2024
- Greeting and Seating customers
- Serving customers and making sure they are enjoying themselves
- Making coffee
- Running food
- Keeping a high standard of cleanliness
- Keeping a high standard of grooming
Education
Level 4 IFA Course -
New Zealand School of Tourism
Auckland, AUK05.2024
04.2024
Completed NCEA Levels 1-3 -
Mahurangi College
Warkworth, AUK11.2023
Completed Level 3 Flight Attending course -
International Tourism College
Auckland, AUK03.2022
Skills
- Strong organisational skills
- Reliability and punctuality
- Good work ethic and strict adherence to company policies and regulations
- Team player attitude
- Positive demeanour
- Patience and composure
- Cash handling proficiency
- First Aid Training
- Customer Service
- Greeting guests
- Customer Satisfaction
Additional Information
I'm a 19-year-old IFA student of NZST and the student representative of my class. I moved out of home at 18 and have been living in Auckland City independently since then while attending the course. I was born in Henderson but moved to Australia at a young age before returning home to NZ when I was 14. I am self-motivated and love to learn new things for the sake of knowing. I am responsible, trustworthy, and I enjoy making others have the enjoyable experience they deserve. I have plenty of experience in customer service and my skills have developed over the last four years.
Languages
English
Chinese
Spanish
Time Management
True
References
- Sebastian Milles, PLUME RESTURANT Manager, +64 21 051 3369
- Helayna Teariki, NEW ZEALAND SCHOOL OF TOURISM Trainer, 021 181 20074
Timeline
Front of House
Plume Restaurant
04.2023 - 01.2024
Front of House
Warkworth Hotel
10.2020 - 11.2021
Assistant Managerial Role
The Food Market
11.2019 - Current
Level 4 IFA Course -
New Zealand School of Tourism
Completed NCEA Levels 1-3 -
Mahurangi College
Completed Level 3 Flight Attending course -
International Tourism College
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