Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Volunteer Experience
References
Timeline
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Norman Hamilton

Norman Hamilton

Weymouth,New Zealand

Summary

As a passionate professional in customer service and hospitality, I strive to deliver exceptional service and showcase the best of my skills in every role. With hands-on experience in both food and beverage and housekeeping, I bring a strong work ethic for customer service and a commitment to high standards. My diverse background in the hospitality and tourism sector, combined with my tertiary-level education, has provided me with valuable theoretical knowledge and practical skills. I aim to contribute my experience and continue moulding it into a fulfilling career centered on service, growth, and excellence.

Overview

8
8
years of professional experience

Work History

Room Attendant

The Sebel
03.2024 - 02.2025
  • Maintained high standards of cleanliness in guest rooms and public areas, ensuring compliance with health, safety, and hotel policies.
  • Managed daily workloads efficiently, prioritizing tasks to meet tight schedules and guest expectations.
  • Collaborated with a diverse team to deliver seamless service, contributing to guest satisfaction and loyalty.
  • Monitored and replenished cleaning supplies, supporting smooth operations.
  • Recognized for attention to detail, professionalism, and maintaining quality service during peak periods.

Room Attendant

Novotel
11.2022 - 09.2023
  • Maintained high standards of cleanliness in guest rooms and public areas, ensuring compliance with health, safety, and hotel policies.
  • Managed daily workloads efficiently, prioritizing tasks to meet tight schedules and guest expectations.
  • Collaborated with a diverse team to deliver seamless service, contributing to guest satisfaction and loyalty.
  • Monitored and replenished cleaning supplies, supporting smooth operations.
  • Recognized for attention to detail, professionalism, and maintaining quality service during peak periods.

Catering Assistant

Rainbow's End
03.2020 - 07.2022
  • I worked in the Kids Kingdom Café and catered for children's birthday's, events, parties
  • Provided fast and friendly service to guests in a high-volume theme park environment, ensuring an enjoyable dining experience.
  • Prepared and served food and beverages, following strict hygiene and safety standards.
  • Assisted with stock management, restocking supplies, and maintaining clean and organized workstations.
  • Supported event catering operations, including setup and breakdown, ensuring smooth execution.
  • Handled cash and electronic transactions accurately, maintaining efficiency during peak periods.
  • Recognized for teamwork, adaptability, and consistently delivering excellent customer service.

Bartender

Skycity
05.2021 - 06.2022
  • Provided exclusive bar service to VIP guests in a private gaming environment, delivering personalized and professional experiences.
  • Crafted and served premium beverages, including high-end cocktails, wine, and spirits, with attention to detail and presentation.
  • Maintained a discreet and welcoming atmosphere, ensuring guest comfort and satisfaction at all times.
  • Managed stock levels, replenished supplies, and ensured the bar area was clean and organized in line with health and safety standards.
  • Processed cash and card transactions accurately while maintaining strict confidentiality and adherence to company policies.
  • Recognized for building rapport with high-value clients, efficiency, and contributing to an elevated guest experience.

Crew Member

McDonald's
04.2017 - 01.2020
  • Trained and mentored new and existing crew members, ensuring consistent adherence to company standards and procedures.
  • Led by example in delivering excellent customer service, efficient order processing, and high-quality food preparation.
  • Monitored team performance, providing constructive feedback and support to enhance skills and productivity.
  • Maintained a safe and clean work environment, upholding health, safety, and hygiene regulations.
  • Assisted management with shift operations, including scheduling, task delegation, and conflict resolution.
  • Recognized for strong leadership, teamwork, and fostering a positive and motivated work culture.

Education

Bachelor of International Hospitality Management - Tourism

Auckland University of Technology
01.2021

NCEA Level 3 Endorsed with Merit -

Dilworth School
01.2018

Skills

  • Efficient
  • Detail-Oriented
  • Adaptable
  • Team-Oriented
  • Professional
  • Organized
  • Dependable
  • Guest-Focused

Hobbies and Interests

  • Gym
  • Travelling
  • Netball
  • Reading

Volunteer Experience

Remuera Rotary Club, Auckland, New Zealand
Nov 2018 - Present
Volunteer

  • Assisted as a traffic warden, food stand host, and as Harold the Giraffe at the ASB Showgrounds Auckland for a fundraiser and circus event.
  • Contributed to fundraising efforts for special needs children and youth by ensuring smooth operations and supporting attendees.

Kidscan, Auckland, New Zealand
14/10/24 - Present
Volunteer

  • Volunteered at the 2024 Rebel Sport Cycle for Charity event, supporting Kidscan, a New Zealand charity dedicated to helping vulnerable children.
  • Assisted with event coordination, participant support, and ensured a smooth and enjoyable experience for all.
  • Proud to contribute to raising awareness and funds for this important cause, making a positive impact in the community

References

References available upon request.

Timeline

Room Attendant

The Sebel
03.2024 - 02.2025

Room Attendant

Novotel
11.2022 - 09.2023

Bartender

Skycity
05.2021 - 06.2022

Catering Assistant

Rainbow's End
03.2020 - 07.2022

Crew Member

McDonald's
04.2017 - 01.2020

NCEA Level 3 Endorsed with Merit -

Dilworth School

Bachelor of International Hospitality Management - Tourism

Auckland University of Technology

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Norman Hamilton