Norman Hamlet Levy

• Helped clients manage and reach individual goals, supporting independent progression and social skills.
• Established trusting relationships with clients and their families through empathetic communication and active listening.
• Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
• Adapted quickly to changing work environments while maintaining high productivity and professionalism under pressure.
• Mentored new support workers by providing guidance, sharing best practices, and modelling effective client-centred care techniques.
• Improved client satisfaction by promptly addressing concerns and implementing feedback promptly.
• Collaborate with interdisciplinary teams to develop and implement individualised care plans for 25 clients.
• Implemented behaviour management plans for clients with challenging behaviours, promoting a harmonious living environment.
• Provided crisis intervention when necessary, maintaining client safety and stability.

• Performed duties per applicable standards, policies, and regulatory guidelines to promote a safe working environment.
• Offered friendly and efficient customer service and handled challenging situations efficiently.
• Used coordination and planning skills to achieve results according to schedule.
• Identified issues, analysed information and provide solutions to problems.
• Contributed to team success by completing jobs quickly and accurately.
• Worked with different stations to provide optimal coverage and meet production goals.
• Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
• Exceeded performance goals through diligent task completion, attention to detail, and consistent assignment follow-through.

• Assessed personnel performance and implemented incentives and team-building events to boost morale.
• Built and maintained rapport with clients and family members to facilitate a trusting caregiver relationship.
• Entrusted to handle confidential and sensitive situations in a professional matter.
• Identified needs and coordinated plans for travel and out-of-town functions.

• Prepared orders of 1000 units per shift by processing requests, pulled materials from the warehouse, packed boxes and prepared shipments.
• Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
• Wrapped pallets in shrink wrap prior to loading.
• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

Improved workplace productivity by 70% by effectively coordinating appointment schedules and itineraries and managing accounts and budgets.

• Consistently fostered business growth by delivering first-rate travel advice and itineraries to develop valuable client relationships.
• Helped senior managers make effective decisions based on current and accurate reporting.

• Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
• Demonstrated high attention to detail, organization, and management of multiple tasks and projects simultaneously.
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
• Educated clients on account services and resolved client inquiries regarding statement information and account balances.
• Increased sales by 15%.