Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nur Ainul Mardhiah Arif Ramlee

Christchurch,CAN

Summary

Accomplished Agent with a proven track record of gross profit of RM 3000 exceeding aggressive sales objectives. Known for strong interpersonal skills and for developing loyal customer relationships. Knowledgeable in making ads and using marketing tools as a dropship agent with a strong background in managing a wide range of business operations. Adept at developing and implementing new strategies with a strong understanding of the industry landscape. Motivated self-starter quickly adapts to changing environments and manages multiple tasks simultaneously.

Overview

2
2
years of professional experience

Work History

Dropship Agent

SHdesign
01.2021 - 12.2022
  • Handled and promptly resolved customer complaints to maintain professional relationships.
  • Followed up on customers' inquiries to assess satisfaction with provided solutions.
  • Informed clients of policies and procedures.
  • Adopted customer feedback in process and system improvement initiatives.
  • De-escalated and resolved customer complaints with punctual, polite, and professional service.
  • Established strong customer relationships, building recommendations and loyalty.
  • Maintained comprehensive product and service knowledge for accurate, informative customer advice.
  • Presented feedback to management on customer service trends and improvement areas.

Education

Bachelor of Commerce - Accounting CA Pathway

University of Canterbury
Christchurch, NZ
12.2024

No Degree - Diploma in Accounting

MARA Professional College
Beranang, Malaysia
07.2022

Skills

  • Excel and SQL Software Proficiency
  • Teamwork and Collaboration
  • Google Drive
  • Relationship Building
  • Supervision and Leadership

Languages

Malay
Native or Bilingual
English
Professional Working
Chinese (Mandarin)
Elementary

Timeline

Dropship Agent

SHdesign
01.2021 - 12.2022

Bachelor of Commerce - Accounting CA Pathway

University of Canterbury

No Degree - Diploma in Accounting

MARA Professional College
Nur Ainul Mardhiah Arif Ramlee