Nur Fatihah Ilyani Mohd Nasir
Palmerston North
Summary
Dedicated Support Worker committed to improving clients' lives through exceptional support and patient instruction. Skilled in life, financial, and social skills, I have successfully helped clients integrate into the community and lead more fulfilling lives. With 4 years of experience as a creative and empathetic assistant, I have honed my abilities in building communities and developing social skills through hollistic approaches. Additionally, I have developed strong skills in effective communication, critical thinking, and curriculum planning within an educational environment while working as Teacher Reliever. Now, I am seeking to transition into a new field where I can apply and expand upon these skills. Committed to making a positive impact and contributing to team success, I am eager to bring my expertise to a new opportunity.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Support Worker
New Zealand Community Living
10.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
Teacher Reliever
BestStart
07.2024 - 11.2024
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
- Implemented classroom management plan that reduced disruptions, creating more conducive learning environment.
Healthcare Assistant; Aged Care, Palliative Care
Heritage Lifecare
12.2021 - 07.2024
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Cultivated strong relationships with patients and families, fostering an environment of trust and open communication that facilitated better healthcare experiences.
- Contributed to efficient patient care by accurately documenting medical information and maintaining up-to-date records.
- Ensured reliable communication between patients and healthcare providers by serving as an empathetic listener and effective advocate when necessary.
- Responded swiftly to emergency situations, providing prompt assistance while following established protocols until professional help arrived onsite.
Support Worker; Mental Health and Addiction
MASH Trust
05.2021 - 12.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Advocated for client rights and preferences in interactions with external service providers to ensure equitable access to necessary supports.
Education
Graduate Diploma (Level 7) - Teaching (ECE)
New Zealand Tertiary College
Auckland, NZ01.2025
Certificate - Health And Wellbeing Advanced Support (Level 4)
Careerforce
05-2022
Bachelor of Arts - Linguistics
Massey University, School of Humanities
Palmerston North, NZ03-2020
Diploma - English Communication
MARA Professional College
07-2018
Skills
- Effective Communication
- Project Leadership Communication
- Effective Written Communication
- Cross-Cultural Communication
- Event Coordination
- Collaborative Teamwork
- Facilitate Group Discussions
- Strategic Planning
- Effective Time Management
- Skill Development Support
- Tailored Communication Strategies
- Skilled in Safe Manual Handling Practices
Certification
- Graduate Diploma in Teaching Early Childhood Education - NZTC
- Health and Wellbeing Advanced Support (Level 4)
- Bachelor Degree in Arts (Linguistics) - Massey University
Languages
English
Full Professional
Malay
Native or Bilingual
Timeline
Support Worker
New Zealand Community Living
10.2024 - Current
Teacher Reliever
BestStart
07.2024 - 11.2024
Healthcare Assistant; Aged Care, Palliative Care
Heritage Lifecare
12.2021 - 07.2024
Support Worker; Mental Health and Addiction
MASH Trust
05.2021 - 12.2021
Graduate Diploma (Level 7) - Teaching (ECE)
New Zealand Tertiary College
Certificate - Health And Wellbeing Advanced Support (Level 4)
Careerforce
Bachelor of Arts - Linguistics
Massey University, School of Humanities
Diploma - English Communication
MARA Professional College
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