Nusrat Zahan Bari
Auckland
Summary
I am a graduate with Bachelor of Business Administration from Independent University Bangladesh looking to secure a suitable position to utilise my current skills and knowledge and also help me to further develop these skills in a practical and fast-paced environment. I am willing to travel for work and also relocate if required. I am looking forward to find an opportunity to develop the knowledge gained from my education. My eventual career goal is to lead a team to achieve maximum problem resolution and mentor individuals to provide excellent customer service to the users. My skills in client management and advanced marketing management will help me to achieve the career goal.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Mobil Wairau
01.2021 - Current
- Responsibilities
- Assist the manager in planning the site operation, planning and implementing the best strategies to run the business profitably and efficiently.
- Assist manager coordinate day to day operations and allocate tasks to staffs.
- Assume full responsibility of site in absence of the store manager.
- Supervise staff, assist the manager in recruitment and training as required etc.
Customer Service Representative
MobilClendon T/A Sai Management & Investment Limited
01.2019 - 01.2021
- Responsibilities
- Provide Customer Service
- Maintain Inventory
- Operate Register
- Clear Station
- Help manager in ordering and merchandising the shop
Customer Service
Grill Depot
01.2015 - 01.2016
- Responsibilities
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Coordinated with co-workers to complete scheduled duties and took initiative to complete additional tasks when duties were completed
Customer Service
Bank Asia Bangladesh
01.2014 - 01.2015
- Responsibilities
- Interacting with customers using service techniques, ensuring the customer is satisfied.
- Responsible handling the customer with care.
- Worked with team member with various backgrounds.
- Account Opening
- Cheque requisition, Chequebook receive and issue, Chequebook delivery, Pay order, Clearing Cheque Received, Cheque Clearing, Dispatch, fill up sanction letter.
- Key Achievement:
- Increasing the loyalty, satisfaction of existing customer.
- Solving problem or challenge.
- Decreasing customer complaints.
Admin office
Independent University Bangladesh
01.2013 - 01.2014
- Organize filing system for important and confidential company documents.
- Student information data entry system
Education
Bachelor of Business Administration - Accounting, Marketing
Independent University Bangladesh
01.2014
Higher Secondary School Certificate - Business studies
Siddheswari Girls College
01.2009
Secondary School Certificate - Business Studies
Maghbazar Girls High school
01.2007
Skills
- Advance Marketing Management: Combines expert visionary, strategic and tactical use of a wider range of marketing techniques and concepts and think creatively devising new ways of communicating with established and potential customers
- Customer Service: Great attitude towards customer service both external and internal customers; co-ordinating the process of providing customer service including customer needs assessment, meeting quality standards solutions to meet specific needs and evaluate and validate customer satisfaction
- Creative Problem-Solver: Proven ability to troubleshoot and develop creative, innovative solutions to business challenges; successfully managing complex problems for performance and efficiency; identifying potential problems and initiates logical effective solutions; considers whole problem and focuses on real impact of decisions and actions
- Work Ethics and Professionalism: Excellent track record of dependability and solid professional standards; maintains focus on accomplishing duties in a timely and professional manner while ensuring compliance with corporate policies
- Organisation Skills: Proven ability to organise and prioritise workload, meet deadlines, and work in a high volume work environment
ADDITIONAL INFORMATION
Languages Spoken: High level fluency in written and oral English and Bangla. Good speaking in Hindi.
References
Md Arif Hossen, Dipu, Shift Manager, arif.dipu@farro.co.nz, 0273894856, Farro Fresh, Constellation Drive
Hobbies and Interests
Movies, documentaries, exploring new places, cooking, meeting new people, driving
Core Competencies/Area of Expertise
- Customer service management, Client Management and Relations, Data Entry and Management, Team Management and Collaboration, Problem Identification and Resolution
- Technical Expertise: MS Windows Operating Systems, MS Office Suite
Timeline
Assistant Store Manager
Mobil Wairau
01.2021 - Current
Customer Service Representative
MobilClendon T/A Sai Management & Investment Limited
01.2019 - 01.2021
Customer Service
Grill Depot
01.2015 - 01.2016
Customer Service
Bank Asia Bangladesh
01.2014 - 01.2015
Admin office
Independent University Bangladesh
01.2013 - 01.2014
Higher Secondary School Certificate - Business studies
Siddheswari Girls College
Secondary School Certificate - Business Studies
Maghbazar Girls High school
Bachelor of Business Administration - Accounting, Marketing
Independent University Bangladesh
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