Nuutea Itchner

PERSONAL STATEMENT: I am committed to a long-term career within the hospitality industry. I am clear about the general direction in which I would like my career to move. My work experience to date has shown me that I have a lot to offer in team leadership, management and public relations. Personal and professional growth is very important to me. I have always set out to expand my knowledge, skills and abilities by taking every opportunity to acquire new experience and measure success by doing a great job and gaining new skills and competencies. I take pride in being able to work in a mature, adult manner. My natural tendency is to take responsibility for myself and those who I work alongside. I learn quickly and can work undirected/without supervision once I understand the job. I enjoy finding original and creative ways to do things. Once I understand the objective, I will find an appropriate way to achieve it.

• LICENCE CONTROLLER QUALIFICATION 2021
• Bar and Alcohol Management
• BUILDING FUTURES 2020
• Accor Fast Track Programme
• STAR BARISTA COURSE, WITT, JUL – SEP 2017
• Check and maintain temperatures of freezers and refrigerators to ensure that the products required such as milk, are kept well and functioning
• Prepare and serve hot or cold espresso beverages, such as coffee, blended coffees, or teas
• Knowledge on how to provide customers with product details, such as coffee blend, grind or descriptions of the preparation process
• Clean and sanitize work areas, surfaces, utensils and equipment
• Demonstrate knowledge on the use and proper function of espresso machine and equipment
• RETAIL ASSISTANT, RED SHIRTS IN SCHOOLS PROGRAM, APR – JUN 2017
• Customer service skills-customer engagement and behavioral techniques
• Stock management
• Greeting and assisting customers with their inquiries and complaints
• Knowledge on safe workplace practices and processes
• Check to ensure that appropriate changes were made to resolve customers' problems
• Resolve customer service complaints by following mandated policies according to the workplace, (The Warehouse) in the form of exchanging merchandise,
• Refunding money or issuing an apology
• Knowledge and experience on adapting to different areas of a workplace, and to what jobs these areas require
• STAR BUSINESS ADMIN COURSE, WITT, APR – MAY 2017
• Experience in operating photocopiers, scanners, voice mail systems and computers
• Knowledge and experience in how to formally answer telephones, direct calls, and take messages
• Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.