Nyah Black
Ngaruawahia,WKO
Summary
A organised and dependable candidate successful at managing multiple priorities with a positive attitude, I'm experienced with working in diverse retail environments and am always willing to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
BP Raglan
03.2022 - 08.2023
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Operated cash register to record transactions accurately and efficiently.
- Processed customer orders and accurately handled payment transactions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Developed and managed relationships with customers to increase customer loyalty.
Customer Service Representative
Raglan Fish
08.2022 - 03.2023
- Met customer service goals and exceeded customer expectations.
- Handled food in a hygienic manner by always using gloves while cooking and kept fish separated from other foods.
- Trained staff on operating procedures and company services.
- Used POS system to enter orders, process payments and issue receipts.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, responded to customer requests, handled concerns quickly and escalated major issues to supervisor.
- Stored food in sanitary containers and kept everything labeled and up to date.
Barista & Waitress
Raglan Club
01.2024 - 06.2024
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Cleaned counters, machines, utensils, and seating areas daily.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Education
Hospitality, Vocational Pathways
NZMA Ōtāhuhu Campus
Otahuhu, AUK02.2021
Skills
- Food and Beverage Experience
- Cooperative Attitude
- Customer Service and Assistance
- Cash Register Operation
- POS Inventory System Operation
- Stocking and Replenishing
- Telephone Reception
- Customer Satisfaction
- Answering Customer Questions
- Adaptable and Flexible
References
Hariroa Morris Phone: 027 585 7842
Nicole Maihi Phone: 022 438 2973
Steve Phillips Phone: 021 251 8318
Arlene Pellow Phone: 027 499 5984
Timeline
Barista & Waitress
Raglan Club
01.2024 - 06.2024
Customer Service Representative
Raglan Fish
08.2022 - 03.2023
Customer Service Cashier
BP Raglan
03.2022 - 08.2023
Hospitality, Vocational Pathways
NZMA Ōtāhuhu Campus
Similar Profiles
Aloupa KaukiAloupa Kauki
Heavy Equipment Operator at RaglanHeavy Equipment Operator at Raglan
John Ian UdangJohn Ian Udang
Kitchen Hand at Raglan FishKitchen Hand at Raglan Fish
Tracey FitterTracey Fitter
Care Assistant at Raglan Rest HomeCare Assistant at Raglan Rest Home