Nyajok James
Freeman's Bay,AKL
Summary
Experienced and professional Front of House All-rounder with 10+ years of serving food and making delicious beverages in busy restaurants, bars and cafes. Adept at delivering first class service to all dining patrons, adding to the positive reputation of dining establishments. I am a high-energy individual, with the ability to multitask and work well under pressure. Extremely customer-focused and dedicated to maintaining restaurant and food industry standards with proven history in team leadership and management.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Host
Candela
12.2022 - Current
- Recognized by management for providing exceptional customer service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Monitored stock levels of menus, condiments, utensils, linens, glassware, and other supplies necessary for providing exceptional service.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Shift Supervisor
Ada Restaurant
New Lyne
01.2021 - 11.2022
- Completed opening and closing duties to facilitate business operations.
- Maintained accurate records of daily transactions and deposits.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Ensured all safety and sanitation regulations were met throughout the shift.
Duty Manager
The Angus Hotel
Lower Hutt, Wellington
10.2018 - 06.2021
- Ensure adequate stock levels were maintained at all times.
- Ensured adherence to health and safety regulations throughout the premises.
- Liaised with other departments to ensure seamless operations.
- Ensured compliance with local licensing laws and regulations relating to serving alcohol.
- Maintained updated knowledge through continuing education and advanced training.
Bartender and Wait Staff
Queen of Jackson
Petone, Wellington
01.2016 - 05.2019
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Greeted frequent visitors by name and explained new promotions.
- Processed payments accurately and efficiently with POS system.
- Understood and followed oral and written directions.
Barista Shift Supervisor
Ministry of Food
Wellington CBD, Wellington
02.2013 - 11.2015
- Maintained cleanliness of work area throughout shift.
- Greeted customers upon entering the store and provided them with menu information.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Education
Pre-Nursing (Level-4)
NZMA
Auckland06-2023
Bachelor of Health Science (Nursing)
Auckland University of Technology
North Shore, NZInternational Flight Attending And Tourism
Sir George Seymour
Wellington, NZSome College (No Degree) -
Sacred Heart College
Lower Hutt, NZSkills
- High-Volume Dining
- Supervisory Skills
- POS Software
- Effective Customer Service and Upselling
- Safe Food Handling and Beverage Preparation
- Barista skills
- Team Collaboration and Communication
Accomplishments
- Awarded a MERIT CERTIFICATE for Diligence in Mathematics and Employment Skills
Certification
- NZQA-4646 - LCQ- Licence Controller Qualification -14/07/2020
- 217 Manager's Certificate - Sale and Supply of Alcohol Act 2012 - 30/09/2020- 30/09/2021
- Current NZ Driver's License - Restricted
Affiliations
- Dedicated Nursing Student
- Gardening
- Latte Art
- Bungee Jumping and Sky walk/jump (Auckland sky tower)
- swimming
References
References available upon request.
Timeline
Sales Host
Candela
12.2022 - Current
Shift Supervisor
Ada Restaurant
01.2021 - 11.2022
Duty Manager
The Angus Hotel
10.2018 - 06.2021
Bartender and Wait Staff
Queen of Jackson
01.2016 - 05.2019
Barista Shift Supervisor
Ministry of Food
02.2013 - 11.2015
Pre-Nursing (Level-4)
NZMA
Bachelor of Health Science (Nursing)
Auckland University of Technology
International Flight Attending And Tourism
Sir George Seymour
Some College (No Degree) -
Sacred Heart College
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