Nyashadzashe Sitotombe

Working in retail has made me grow interested in helping others get to where they want to be. I have bettered my multitasking skills at Glassons, being able to work with multiple customers at once while taking care of go-backs and managing to keep the store clean and tidy while prioritising the customer.

• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Helped customers locate products and checked store system for merchandise at other sites.
• Boosted team profits with great time and resource management focused on meeting and exceeding sales targets.
• Assisted customers with prompt and polite support in-person and via telephone.

KFC has opened doors for me when it comes to gaining more experience in customer service and has boosted my confidence in interacting with people, being able to be part of a team environment and allowed me to be confident in myself and the people I work with. I have grown as a person and, I have become more responsible and mature.

• Took orders, prepared meals and collected payments.
• Worked front counter, drive-thru and other areas.
• Worked well with teammates and accepted coaching from management team.

Working at UPCL Limited I have gained experience in having time management and being organised. This role gave me the opportunity to grow communication skills through the phone and via emails which are now valuable to my day to day life.

• Entered and maintained departmental records in company database.
• Confirmed accurate completion of forms and reports for admission, transfer or discharge of each program participant.
• Oversaw successful planning and execution of staff meetings, parties and events.
• Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies.

Working at Beyonce hair extensions(Savanna Hair Solutions), I have grown to have the abilities to relate and communicate with a wide range of people from different backgrounds and age differences.

• Assessed customer hair texture, treatment history and desired outcome to determine services required.
• Scheduled customer appointments and rearranged individual time slots to meet demand.
• Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
• Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
• Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.