Nyegen John Joseph
66 Sylvester Crescent, Flagstaff, Hamilton ,WKO
Summary
Dynamic and results-driven professional with extensive experience at Strikers Waikato Kids Sports Academy. Proven track record in enhancing customer satisfaction through effective communication and relationship building. Skilled in team supervision and policy implementation, fostering a collaborative environment that promotes operational efficiency and safety. Committed to delivering high-quality service and support.
Overview
7
7
years of professional experience
Work History
Part Time Duty Manager
Strikers Waikato Kids Sports Academy
05.2024 - Current
- Supervised daily operations to ensure smooth functioning of sports activities.
- Coordinated schedules and managed logistics for training sessions and events.
- Implemented safety protocols to promote a secure environment for participants.
- Evaluated program effectiveness and suggested improvements for enhanced engagement.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Defined clear targets and objectives and communicated to other team members.
Health Care Assistant and Kitchen Hand
Rawene Hospital
02.2021 - 11.2023
- Assisted nursing staff in delivering patient care and executing daily routines.
- Collaborated with multidisciplinary teams to enhance patient comfort and overall experience.
- Monitored vital signs, ensuring accurate documentation and timely reporting to medical team.
- Participated in training sessions for new staff, fostering a collaborative work environment.
- Contributed to process improvements that enhanced workflow efficiency within the department.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Cultivated strong relationships with patients and families, fostering an environment of trust and open communication that facilitated better healthcare experiences.
- Delivered high standard of holistic care to patients to promote equality and dignity.
Duty Manager
Rebels Sports
06.2018 - 02.2021
- Supervised daily operations to ensure compliance with safety and quality standards.
- Coordinated team schedules and delegated tasks to optimize workflow efficiency.
- Trained and mentored staff on customer service protocols and operational procedures.
- Implemented inventory management systems to streamline stock control processes.
- Conducted performance evaluations to identify areas for staff development and improvement.
- Resolved customer inquiries and complaints, enhancing overall satisfaction levels.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
Education
High School Diploma -
De Paul Higher Secondary School
Kuravilangad, Kerala, IndiaSkills
- Customer service
- Customer service focus
- Time management
- Team supervision
- Customer communication
- Attention to detail
- Written and oral communication
- Professionalism and integrity
- Relationship building
- Cash management
- Delegating work
- Shift scheduling
- Work planning and organization
- Policy implementation
- Goal setting
Timeline
Part Time Duty Manager
Strikers Waikato Kids Sports Academy
05.2024 - Current
Health Care Assistant and Kitchen Hand
Rawene Hospital
02.2021 - 11.2023
Duty Manager
Rebels Sports
06.2018 - 02.2021
High School Diploma -
De Paul Higher Secondary School