Nyla Halaapiapi
Auckland,AUK
Summary
A highly skilled and detail-oriented professional with extensive experience as a General Administrator and Facilities Coordinator. Proven ability to efficiently manage service requests, coordinate maintenance activities, and provide exceptional client support. Demonstrated experience in invoicing, accounts management, and financial reporting, ensuring accuracy and compliance with deadlines. Known for a positive and cheerful demeanor, exceptional organizational skills, and the ability to thrive under pressure. Committed to optimizing operational efficiency and delivering high-quality service in a dynamic and fast-paced environment
Overview
5
5
years of professional experience
Work History
General Administrator
Ford Building Services Ltd
08.2022 - Current
- Review and coordinate services requests from the client via phone or email
- Dispatching services requests to the technicians
- Liaising with technicians to ensure service requests are completed within the KPI
- Responding to emails, phone calls and correspondence related to the provision of service provided to the client in a positive and cheerful manner internally and externally
- Providing the client with updates on service requests and any other queries
- Closing off all completed service requests via the clients contractors portal ensuring all correct data have been entered correctly
- Processing monthly trade cost reports and queries ensuring they are submitted before deadline
- Generating quotes, processing and invoicing purchase orders
- Plan, organize and priorities my work in order to meet strict deadlines and provide timely and accurate information to my superiors and clients
- Assisting the Director and Accounts Administrator to run a cost efficient and cost-effective business unit.
General Administrator (Invoicing)
Aquaheat Facilities Services
05.2021 - 07.2022
- Assisting with invoicing, accounts payable, accounts receivable, purchase orders, billing transactions and monthly trade costs
- Follow up with suppliers or subcontractors recording accurate information of purchase and supplier costs
- Assisting with managing customer service calls/requests (phone or email) which need to be assigned to either a subcontractor or Aquaheat service technicians to meet priority rating of the call
- Provide clerical administration and reception functions as a back up while staff is away or overloaded for the Auckland District Health Board (ADHB) Contract
- Assisting the Contract Administration Manager, Facilities Manager and Operations Manager for the ADHB Contract to run a cost efficient and cost-effective business unit.
Facilities Coordinator
Aquaheat Facilities Services
04.2019 - 05.2021
- Coordinate customer services calls and requests (Phone or email), Planned Preventative Maintenance programs and quoted works for the Auckland District Health Board (ADHB) Facility Management Contract
- Allocating requests to either Service Technician or subcontractors (or seeking guidance from my administration Manager or the Operations Manager if unsure)
- Assisting Administration Manager and Operations Manager to run a cost efficient and cost-effective service delivery where wee meet all the key Performance indicators started within the ADHB contract
- Receiving and responding to telephone calls, email requests and correspondence related to the provision of service provided to the Auckland District Health Board (ADHB) and doing so in a positive and cheerful manner both internally and externally
- Operating under high pressure and dealing with conflicting priorities as well as the needs of multiple stakeholders
- Plan, organize and priorities my work in order to meet strict deadlines and provide timely and accurate information to all stakeholders.
Education
Certificate III - Aviation
International Travel College of New Zealand (ITC)
Auckland, NZ11.2014
Diploma - Information Technology
Martin Hautus Institute of Education
Auckland, NZ11.2011
Skills
- Proficient in administrative tasks
- Proficient in utilizing office tools
- Proficient in telephone communication
- Interpersonal skills
- Customer-oriented skills
- Exceptional listening skills
- Attentive to the needs and requests of individuals
- Responsive to clients inquiries and requirements
- Skilled in fostering and maintaining rapport within a team environment
- Proficient in customer service techniques
- Trustworthy and dependable
- Exhibit high personal standards and meticulous attention to detail
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
General Administrator
Ford Building Services Ltd
08.2022 - Current
General Administrator (Invoicing)
Aquaheat Facilities Services
05.2021 - 07.2022
Facilities Coordinator
Aquaheat Facilities Services
04.2019 - 05.2021
Certificate III - Aviation
International Travel College of New Zealand (ITC)
Diploma - Information Technology
Martin Hautus Institute of Education
Similar Profiles
Alejandra PerezAlejandra Perez
Custodian at Ford Book BuildingCustodian at Ford Book Building
Christine VazquezChristine Vazquez
Supervisory Realty Financial Specialist at General Services Administration-Public Building ServicesSupervisory Realty Financial Specialist at General Services Administration-Public Building Services
Richmond GarrickRichmond Garrick
Security Officer at Admiral Security Services/Adamas Building ServicesSecurity Officer at Admiral Security Services/Adamas Building Services