Oakley Tepuia
Blenheim,MBH
Summary
Dynamic FOH Manager with a proven track record at Vines Cafe, excelling in staff supervision and customer service. Skilled in training and mentoring team members, fostering collaboration, and enhancing guest experiences. Recognized for effectively multitasking in high-pressure environments while maintaining a reliable and responsible approach to operations.
Experienced with managing front-of-house operations, ensuring high standards of service and guest satisfaction. Utilises effective team leadership and conflict resolution skills to maintain positive work environment. Strong understanding of hospitality best practices and customer service excellence.
Overview
4
4
years of professional experience
Work History
FOH Manager
Vines Cafe
Blenheim, MBH
10.2024 - Current
Au Pair
Au Pair World
London, England
09.2023 - 10.2024
- Supervised daily activities and schedules for children, ensuring a safe and engaging environment.
- Assisted in developing educational and recreational programs tailored to children's interests and needs.
- Communicated effectively with parents regarding children's progress, behaviors, and daily experiences.
- Facilitated cultural exchange by introducing children to diverse traditions and languages from home country.
- Organized playdates and outings, promoting social skills and teamwork among children.
- Transported children safely to school, activities and appointments on time.
FOH Team Member
Vines Cafe
Blenheim, MBH
03.2022 - 07.2023
FOH Team Member
Hedgerows Hydroponic Strawberries
Blenheim
09.2021 - 01.2022
- Delivered exceptional customer service by promptly addressing inquiries and resolving concerns.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in preparing food and beverages according to established recipes and standards.
- Collaborated with team members to ensure efficient service during peak hours.
- Supported cash handling processes by accurately processing customer transactions.
- Followed safety and sanitation guidelines to uphold health standards in food service.
- Established welcoming atmosphere by greeting each guest warmly.
Skills
- Training and mentoring
- Staff supervision
- Teamwork and collaboration
- Customer service
- Time management
- Reliable and responsible
Timeline
FOH Manager
Vines Cafe
10.2024 - Current
Au Pair
Au Pair World
09.2023 - 10.2024
FOH Team Member
Vines Cafe
03.2022 - 07.2023
FOH Team Member
Hedgerows Hydroponic Strawberries
09.2021 - 01.2022