Ocean Copeland
15B Lenox Grove, Johnsonville,WGN
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
Work History
Digital Banking Specialist
Westpac Bank New Zealand
Wellington, Auckland
09.2022 - Current
- Secured a full-time position at a prestigious New Zealand bank, a significant milestone in achieving my career goals.
- Managed detailed product knowledge, delivering precise responses to business clients, internal staff, and stakeholders.
- Cultivated strong client relationships based on empathy, consistently exceeding service standards.
- Offered expert guidance on product-related forms for specific business online banking platforms
- Ensured compliance with bank legislation and regulations by reviewing and processing forms meticulously
- Fostered a collaborative and supportive work environment by engaging positively with colleagues and team members.
- Collaborated with my team leader to effectively manage the break schedule, ensuring strict compliance and operational continuity.
- Successfully handled urgent tasks beyond my regular responsibilities while consistently meeting daily targets.
Dispatch Coordinator
Wellington Water
Petone, Lower Hutt
12.2021 - 08.2022
- This is a full time role to further my experience within the customer service industry.
- Liaising and working in alliance with the city councils to provide customer satisfaction.
- Self-managing the day to day of inbound and outbound calls.
- Providing overall administration support to the onsite crews and team leaders.
- Communicating with internal and external stakeholders during Major Incidents.
- Managing the customer & staff queries inbox.
- Assisting the team leads with managing the daily plans.
Assistant Restaurant General Manager
Restaurant Brands (KFC)
Te Puke, Bay of Plenty
09.2019 - 09.2021
- An achievement role where I excelled and developed my personal experience with customer service in a fast-paced environment.
- Ensured adequate staffing levels were maintained throughout the day.
- Made deposits as needed and managed register cash positions.
- Led by example to promote a positive work environment.
- Worked directly with crew members to ensure their training remained current.
- Conducted interviews during hiring events when the store manager was unavailable.
- Liaised directly with the Restaurant General Manger and worked together to oversee the day-to-day management of staff and products.
Team Member Records Management
Australia and New Zealand Bank
Suva, Fiji Island
01.2013 - 01.2016
- A full time role that supported a diverse amount of operations to ensure frontline and back-office requirements were achieved.
- Managed the customer relations inquiries to attain customer satisfaction. This connects the response to internal and external stakeholders.
- Vetted Account Opening documents for all branches to ensure that the integrity of the process was upheld.
- Reconciled Suspense Accounts on a daily basis and addressed any discrepancies that were found.
- Managed Bank Exchanges with other banks and processed the dispensing of funds with attention to detail.
- Processed Dishonored Cheques by recording through mandatory process and minimised any possible fraudulent activities.
- Processed Direct Debits and Internal Transfers through data entry in a timely manner with high attention to detail.
- Assisted other departments when required with the One Team approach to achieve the deadlines and demands of the business.
Education
Hotel & Tourism
Fiji National University
Suva, Fiji Islands09.2025
Year 11 - undefined
Marist Brothers High School
Suva, Fiji Islands01.2011
Skills
- Proficient with Microsoft Office, MYOB, Xero
- Cash handling and management
- Customer relationship management
- Payment processing
- Client onboarding
- Team cooperation
- Decision-making
- Customer service
Community Service
ANZ Bank Fiji, Volunteer, Suva, Fiji Islands, 2013-01, 2013-01, Each year ANZ Bank is committed to working with the community. I was part of the volunteers that worked in Women's Refuge Centres, rural schools and orphanages., Maintenance of the buildings and restoration for better living conditions.
Timeline
Digital Banking Specialist
Westpac Bank New Zealand
09.2022 - Current
Dispatch Coordinator
Wellington Water
12.2021 - 08.2022
Assistant Restaurant General Manager
Restaurant Brands (KFC)
09.2019 - 09.2021
Team Member Records Management
Australia and New Zealand Bank
01.2013 - 01.2016
Year 11 - undefined
Marist Brothers High School
Hotel & Tourism
Fiji National University