Oceania Tiata
Paraparaumu Beach,WGN
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Also very Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results and a very friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Overview
3
3
years of professional experience
Work History
Traffic Management
Unite Recruit
Porirua, WGN
03.2024 - Current
- Improved traffic flow by implementing strategic traffic management plans.
- Completed projects within deadlines through efficient route planning and traffic management strategies.
- Introduced innovative traffic management solutions that alleviated congestion issues and improved overall mobility throughout the community.
- Conducted regular reviews of traffic management equipment inventory to ensure availability for upcoming projects and maintenance needs.
- Assisted in the design of effective traffic management plans for special events, minimizing congestion and delays.
Customer Service Representative
Bp Connect Kapiti
Paraparaumu, WGN
06.2022 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Met customer call guidelines for service levels, handle time and productivity.
Waitress Trainee
Jugnus Little India
Paraparaumu, WGN
10.2021 - 05.2022
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Displayed strong attention to detail when setting tables and presenting dishes, enhancing the overall dining experience for guests.
- Demonstrated knowledge of food allergies and dietary restrictions, ensuring safe meal options for all customers.
Retail Worker
Warehouse Group
Paraparaumu, WGN
01.2021 - 08.2021
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Increased sales and customer satisfaction through personalized servicing.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Education
No Degree -
Paraparaumu College
Paraparaumu, NZ12.2022
Skills
- Retail merchandising strategies
- Exceptional customer service
- Cash Handling
- Traffic Management Knowledge
- Reliability and punctuality
- Patience and Empathy
- Problem-solving abilities
Timeline
Traffic Management
Unite Recruit
03.2024 - Current
Customer Service Representative
Bp Connect Kapiti
06.2022 - 03.2023
Waitress Trainee
Jugnus Little India
10.2021 - 05.2022
Retail Worker
Warehouse Group
01.2021 - 08.2021
No Degree -
Paraparaumu College