Odessa Hernetkoski
Auckland CBD,New Zealand
Summary
Dedicated Assistant Store Manager with a proven track record of success in leading teams internationally and delivering exceptional customer service in the retail industry. Thrives on challenges and constantly seeks opportunities for professional and personal growth.
Overview
2
2
years of professional experience
Work History
Content Creator
Hype DC
06.2024 - Current
- Creating original content to enhance brand recognition
Assistant Store Manager
Hype DC
03.2024 - Current
- Handling customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients
- Boosting customer satisfaction by providing exceptional service and addressing concerns promptly
- Supervising staff to help improve skills and achieve daily objectives
- Rotating merchandise and displays to feature new products and promotions
Sales Assistant
Hype DC
01.2024 - 03.2024
- Increased sales by building strong customer relationships and providing excellent service
- Assisted customers in making informed decisions by offering detailed product knowledge
Assistant Store Manager
Carlings AS
07.2023 - 12.2023
- Proven record of achieving and exceeding daily budgets up to 270%
- Wide knowledge of products, encompassing their fits, different cuts, styles, and suitability for various body types
- Improved Key Performance Indicators to optimize store performance
- Trained new team members
- Administering payroll and ensuring accurate financial transactions
- Stock management and visual merchandising
- Utilised recruitment skills for candidate screening and assessment
Shift Supervisor
Universal Store
01.2023 - 05.2023
- Built rapport with customers, fostering long-term loyalty to the brand
- Delivered successful training to employees
- Stock Management
- Loss prevention
Sales Assistant
Universal Store
09.2022 - 01.2023
- Met and exceeded sales targets consistently, contributing to overall team success
- Delivered excellent customer service in a high-traffic location
Education
High School Diploma -
Lahden Lyseo
Lahti, Finland06.2022
Skills
- Key Performance Indicators
- Payroll administration
- Stock Management
- Loss prevention
- Store Merchandising
- Goals and performance
- Problem-Solving
- Social Media Marketing
Hobbies and Interests
- Foreign languages
- Content Creation
- Self development
Timeline
Content Creator
Hype DC
06.2024 - Current
Assistant Store Manager
Hype DC
03.2024 - Current
Sales Assistant
Hype DC
01.2024 - 03.2024
Assistant Store Manager
Carlings AS
07.2023 - 12.2023
Shift Supervisor
Universal Store
01.2023 - 05.2023
Sales Assistant
Universal Store
09.2022 - 01.2023
High School Diploma -
Lahden Lyseo
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