Ofa Lui
Otara,Auckland
Summary
I am a mature young female graduated from Howick college, Auckland with her NCEA Level 1,2 and 3 whom is hardworking very reliable with strong ability to take on any problems thrown at me.
Im highly organized, proactive and punctual. I am competent working in an individual and/or team environment weather supervised or unsupervised.
I am a solid team player focused on getting what needs to be done
I am a very respectful, committed and honest person.
I am Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Although i am still young i have heaps to learn and am ready to learn and gain knowledge.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
warehouse group
Ormiston , Auckland
07.2023 - 10.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Used proven techniques to de-escalate angry customers during telephone interactions.
Picker Packer
My food bag
Mangere, Auckland
08.2022 - 11.2022
- Verified accuracy of picked items by comparing them against pick list.
- Operated warehouse machinery such as forklifts to move materials within the facility.
- Read orders to verify attributes and quantities of merchandise.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
Storeperson
warehouse distribution
Mangere, Auckland
11.2022 - june2023
- Received and distributed goods in accordance with established procedures.
- Maintained accurate records of stock levels, deliveries and orders.
- Operated forklifts and other material handling equipment safely and effectively.
- Used RF scanners to document merchandise movements in store computer system.
Education
Level 1,2,3 - NCEA
Howick College
Auckland, NZ12-2023
Skills
- Complaint Resolution
- Data Entry
- Report Generation
- Appointment Scheduling
- Active Listening
- High-Energy Attitude
Languages
Tonga
Full Professional
Certification
- Learners License
Accomplishments
- Mentor Leader
- House leader
Timeline
Customer Service Representative
warehouse group
07.2023 - 10.2024
Storeperson
warehouse distribution
11.2022 - june2023
Picker Packer
My food bag
08.2022 - 11.2022
Level 1,2,3 - NCEA
Howick College
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