Ofa Pulu
Papatoetoe
Summary
I am a friendly, energetic person with a zest for life. I like to take hold of each opportunity that comes my way with the motivation and result to do the best job possible. I place emphasis and satisfaction to both clients and employers, always aiming to exceed their expectations. I can bring to the workplace a high level of commitment and dedication. Given the chance, i believe that i would become a valued member of any team.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Central Processing Officer
Ministry Of Social Development
10.2022 - Current
- Achieved high customer service levels by processing incoming requests swiftly and in accordance with procedures and policies.
- Maintained understanding of current policies and guidelines.
- Allocate payments to clear outstanding funds.
- Checked documentation for accuracy and validity on updated systems.
- Verified client information by analyzing existing evidence on file.
- Maintained confidentiality of client finances and records.
- Posted payments to accounts and maintained records.
Customer Service Representative
Ministry Of Social Development
07.2021 - 06.2022
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Technical Support Representative
Concentrix
01.2021 - 07.2021
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved problems, improved operations and provided exceptional service.
- Completed basic customer checks to ensure compliance with relevant company regulations.
- Worked closely with other Tier advisors to maintain optimum levels of communication to effectively and efficiently complete tasks.
Customer Service Agent
Swissport - Jetstar
07.2019 - 12.2020
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Coordinated with ramp agents to successfully store, remove and transport customer baggage.
- Operated PA system to make announcements regarding flight activity.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Operated specialized weighing and screening equipment to weigh and screen passenger luggage.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Used airline computer system to create airline tickets and boarding passes.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Customer Service Administrator
Noel Leeming
02.2018 - 06.2019
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Updated customer service database with new information, including address changes and contact details.
- Researched issues with shipments, product damage and incorrect product amounts.
- Responded to customer requests for products, services and company information.
- Checked prices for customers and processed items sold by scanning barcodes.
- Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
Merchandise
Walt Disney World
08.2016 - 06.2017
- Arranged consistent shelves, bins and racks at the numerous locations i was assigned too
- Updated pricing and signage to complete product displays and educate guests.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Merchandised new stock to appeal to guests, grab attention and drive sales.
- Maintained neat and clean work areas for professional appeal.
- Greeted, serviced and thanked all guests.
- Would always try and create a 'Magical Moment' for a guest
Front of House Employee
Burger King
05.2015 - 12.2015
- Kept register accurate through correct billing, payment processing and cash management practices.
- Consistently provided friendly service to promote better customer engagement.
- Maintained clean, sanitized and well-organized food preparation zones.
- Checked completed orders for accuracy and bagged meals for easy carrying.
- Greeted customers promptly and took orders to keep flow of traffic moving.
Education
Naenae College
Wellington11.2013
Diploma - Tourism And Travel Management
New Zealand School Of Tourism
Christchurch07.2017
Skills
- Customer and Personal Service
- Computers and Electronics
- Active Learning
- Time Management
- Active Listening
- Enthusiasm
Certification
Certificate in Hotel & Aviation Level 3 & 4
NZQA National Certificate in Tourism (Core Skills) National Certificate in Travel Level 3:
Exclusive Certificates gained: Hertz Rental Cars
Certificate Amadeus Airline Reservations
Certificate Passenger Service Agent
Certificate Blue Lagoon Cruises
Certificate Hobbiton Movie Set Tours
Travel Careers & Training Certificates gained: NZQA National Certificate in Tourism (Core
Skills)
Certificate in Tourism Level 4NZQA:
Certificate in Tourism Level 4 NZQA Exclusive Certificates gained: Hertz Rental Cars Certificate Amadeus Airline Reservations Certificate Passenger Service Agent Certificate
Blue Lagoon Cruises Certificate Hobbiton Movie Set Tours Certificate Level 3
Service Skills Institute New Zealand Certificate
Personal Information
Objective in life is to give a quick overview of who i am & have to offer. "its not much but its always just enough" - My parents growing up on the islands.
References
MSD-Service Manager Client Service Support: Rakesh Sharma - 0292008542
MSD-Capability Developer: Ify Okpala - 0211775597
Timeline
Central Processing Officer
Ministry Of Social Development
10.2022 - Current
Customer Service Representative
Ministry Of Social Development
07.2021 - 06.2022
Technical Support Representative
Concentrix
01.2021 - 07.2021
Customer Service Agent
Swissport - Jetstar
07.2019 - 12.2020
Customer Service Administrator
Noel Leeming
02.2018 - 06.2019
Merchandise
Walt Disney World
08.2016 - 06.2017
Front of House Employee
Burger King
05.2015 - 12.2015
Naenae College
Diploma - Tourism And Travel Management
New Zealand School Of Tourism
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