OFA VAVE
Auckland
Summary
Self-motivated professional with a strong commitment to excellence and continuous improvement. Embraces challenges as opportunities for growth, demonstrating reliability in both team and independent settings. Recognized for achieving success through dedication and a proactive work ethic. Proven ability to adapt and thrive in dynamic environments.
Overview
7
7
years of professional experience
Work History
Customer Support
VAPO NZ
04.2023 - Current
- Executing sales transactions
- Achieving key performance indicators
- Outbound/inbound calls
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Participated in training programs to enhance product knowledge and customer service skills.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Used CRM software to maintain detailed contact logs and account records.
Sales Rep
One NZ
02.2022 - 03.2023
- Working in a fast-paced environment, dealing with local and international customers setting up their phones with prepaid plans
- Managed friendly and professional customer interactions.
- Assisting customers with I.T support
- Handled prepay sim bookings
- Meeting K.P.I's
- Set up new accounts, established customer credit and set up payment methods.
- Kept detailed records of daily activities through online customer database.
Call Center
CBG HEALTH RESEARCH
01.2022 - 01.2023
- Outbound/Inbound calls
- Data Entry
- Handling Customer Complaints
- Order and Shipping Rapid Antigen tests
Dispatcher/Pick Packer
AIRPLEX LTD
01.2019 - 01.2022
- Picked Orders/Packed Orders
- Handled Invoices for clients/customers
- Dispatched Orders around New Zealand and around 16 worldwide countries.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Generated reports to track deliveries and maintain proper records and documentation.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Analyzed customer feedback and provided solutions to improve customer service.
Cashier
PAK'nSAVE
04.2018 - 12.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
No Degree -
Southern Cross Campus
01.2016
Skills
- Customer service and sales
- Data entry and spreadsheet management
- Product restocking
- Microsoft Office and Adobe proficiency
- Research and analysis
- Effective communication
- Attention to detail
- Point of sale (POS) operations
- Cash handling expertise
- Time management
- CRM software proficiency
- Shopify
Languages
English
Native or Bilingual
Tonga
Full Professional
Timeline
Customer Support
VAPO NZ
04.2023 - Current
Sales Rep
One NZ
02.2022 - 03.2023
Call Center
CBG HEALTH RESEARCH
01.2022 - 01.2023
Dispatcher/Pick Packer
AIRPLEX LTD
01.2019 - 01.2022
Cashier
PAK'nSAVE
04.2018 - 12.2019
No Degree -
Southern Cross Campus
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