Oksana Radu
Queenstown,OTA
Summary
Results-driven Assistant Park Manager with expertise in team coordination, customer service, and operations management. Proven ability to enhance service quality and implement effective solutions for improved visitor safety and satisfaction.
Overview
16
16
years of professional experience
Work History
Assistant Park Manager
Driftaway Queenstown Holiday Park
Queenstown, OTA
12.2022 - Current
- Assisting Park Manager with daily operations, management of the park and staff training.
- Assisting reception and housekeeping teams with administration and ground duties.
- Coordinating staff schedules and training programs, enhancing team efficiency and service quality.
- Implementing park maintenance protocols, improving facility upkeep and visitor safety standards.
- Inspecting all buildings and structures and organising maintenance.
- Providing high customer service daily, including dealing with complaints and difficult issues and situations.
Restaurant Manager
Blue Kanu Restaurant
Queenstown, OTA
10.2017 - 12.2022
- Oversaw daily operations, ensuring smooth service and guest satisfaction.
- Analysed and planned the restaurants sales levels and profitability.
- Managed staff schedules to optimize performance and productivity.
- Managed staff straining and appraisals.
- Maintained high standards of quality control, hygiene, health and safety.
- Overseen stock levels and maintaining costs for the business.
- Attended to all customer queries and requests courteously and efficiently, dealt with customers complaints if and when they arisen.
Assistant Manager
Bespoke Kitchen Cafe and Vudu Cafe
Queenstown, OTA
05.2015 - 07.2017
- Assisted the cafe manager and led the front of house team in daily operations to enhance service quality and customer experience.
- Maintaining all areas of the cafe including equipment to the highest standard.
- Training and mentoring new staff members.
- Stock control, ordering supplies.
Waitress
Pier 19 Restaurant
Queenstown, OTA
12.2014 - 03.2017
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables efficiently, maintaining attention to detail during busy service periods.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Trained new team members on restaurant policies and service protocols, enhancing team performance.
Assistant Manager
Meat Liquor Restaurant
London
02.2012 - 12.2014
- Led team in daily operations to enhance service quality and customer experience.
- Developed staff training programs to improve efficiency and consistency in food preparation.
- Streamlined inventory management processes, reducing waste and improving order accuracy.
- Implemented customer feedback systems to drive menu adjustments and increase satisfaction ratings.
Assistant Manager
Orange Tree Pub
London
11.2009 - 02.2012
- Coordinated scheduling and staffing, ensuring optimal coverage during peak hours.
- Monitored financial performance, identifying cost-saving opportunities without compromising quality.
- Fostered a collaborative team environment through regular meetings and open communication channels.
- Utilized point-of-sale systems to analyze sales trends and inform strategic decision-making initiatives.
Education
High School Diploma -
Saules Skola
Daugavpils Latvia 11-2009
Skills
TBC
Languages
English
Full Professional
Latvian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Assistant Park Manager
Driftaway Queenstown Holiday Park
12.2022 - Current
Restaurant Manager
Blue Kanu Restaurant
10.2017 - 12.2022
Assistant Manager
Bespoke Kitchen Cafe and Vudu Cafe
05.2015 - 07.2017
Waitress
Pier 19 Restaurant
12.2014 - 03.2017
Assistant Manager
Meat Liquor Restaurant
02.2012 - 12.2014
Assistant Manager
Orange Tree Pub
11.2009 - 02.2012
High School Diploma -
Saules Skola