Olga Dorofeeva

• Customer service

• • Security and compliance
• • Handling rental agreements, access logs, payment records, and other necessary documentation
• • Processing payments
• • Maintaining the reception area
• • Addressing minor technical problems with locks, access systems or other equipment
• • Providing information about the company's services and any special offers to potential clients

• Managing document flow to ensure smooth operations and compliance
• Acted as the first point of contact for clients, addressing inquiries and providing exceptional service
• Identifying new sales opportunities and nurturing client relationships for sustained business growth
• Resolving accounting, billing, and service delivery issues to uphold client satisfaction
• Coordinating internal teams to ensure timely fulfillment of client requirements and optimize operational efficiency

Achievements:

• Supervised operations across 7 company sites, including the establishment of 5 from the ground up. Demonstrated strong leadership and strategic planning, leading to consistently positive financial outcomes.
• Successfully documented and managed the auction process for service provision under municipal contracts, resulting in the acquisition of key contracts in both 2022 and 2023.

• Organizing and managing school operations across multiple branch offices
• Planned and organized school events, meetings, and conferences, ensuring all logistical details were managed effectively
• Provided administrative support to the teaching team by preparing documents, organizing meetings, and managing project timelines.
• Customer negotiation and problem-solving to ensure client satisfaction.
• Collaborated with the senior tutor to monitor educational programs, ensuring adherence to high-quality performance objectives and standards

Achievements:

• Successfully organized and executed a marketing fair aimed at attracting new clients, resulting in a 25% increase in new student enrollment.
• Efficiently managed the transition to distance learning during the COVID-19 pandemic, ensuring continuity of education and maintaining high engagement levels.

• Developing and implementing comprehensive service portfolios for the Centre
• Managing document flow to ensure operational efficiency and compliance
• Customer relationship management to enhance client satisfaction and retention
• Overseeing office and centre maintenance to uphold optimal working environments
• Preparing detailed financial and management reports for business owners

Achievements:

• Collaborated with the massage team to develop and launch three new spa services, enhancing the company’s service offerings and increasing customer satisfaction.
• Successfully implemented a new CRM system, optimizing business operations and improving overall results through enhanced customer relationship management.

• Developed tailored solutions for B2B clients, addressing their sales challenges and optimizing business opportunities
• Provided exceptional customer care and support to agency clients, ensuring high satisfaction levels and repeat business
• Represented the company as an airline representative during specialized exhibitions, effectively promoting services and fostering new partnerships
• Managed office maintenance to ensure a conducive work environment and operational efficiency

Achievements:

• Orchestrated two external market fairs for an airline, including a sales agents fair and a customer-focused event. Contributed strategically to the SkyTeam Birthday Anniversary event as a key team member.
• Collaborated with sales representatives to increase company sales by 15% through enhanced performance initiatives, despite maintaining a constant number of agents.

• Managed registration, assembly, and dispatch of customer orders, ensuring timely and accurate fulfillment
• Controlled shipment and delivery processes, maintaining oversight to meet customer expectations
• Conducted documentary control, ensuring compliance with company procedures and regulations
• Proactively responded to customer inquiries, accurately assessing needs and providing effective solutions
• Organized daily workflow to optimize service delivery and meet operational targets
• Built and maintained strong customer relationships through effective communication and problem-solving

Achievements:

• Demonstrated expertise in building long-term relationships.
• Achieved notable success in supply chain management.