Olga Hillary Petersen
Frankton,OTA
Summary
Compassionate Mental Health Assistant experienced in mental health and disability support. Delivered effective emotional support and implemented de-escalation techniques to enhance safety and promote person-centred care. Committed to fostering therapeutic environments that uphold client dignity and wellbeing.
Overview
2
2
years of post-secondary education
20
20
years of professional experience
Work History
Mental Health Assistant (Casual)
Henry Bennett Centre
Mellville, Hamilton
12.2025 - Current
- Conduct high-risk observations and maintain a safe environment.
- Delivered emotional support and reassurance to individuals in crisis during sessions.
- Maintained calm atmosphere in therapeutic settings, fostering a supportive environment for clients.
- Executed safe practice procedures, including restraint and seclusion, to ensure client safety.
- Work with the multidisciplinary team to support well-being.
Support Worker - Disability Sector
NZCL
02.2024 - 12.2025
- Assisted clients with daily living tasks, personal care, and emotional support to enhance overall well-being.
- Facilitated independence and dignity through person-centred care approaches.
- Assisted individuals with complex needs in daily activities.
- Worked with families and care teams to provide consistent support.
- Maintained confidentiality and professional boundaries.
Assistant Train Manager
PRASA Rail
, South Africa
10.2006 - 08.2023
- Ensured passenger safety and adherence to operational procedures in high-pressure environment.
- Managed emergency response and resolved conflicts calmly and effectively.
- Delivered customer service and facilitated conflict resolution to enhance passenger satisfaction.
- Maintained compliance with safety procedures and regulations.
- Developed strong leadership, teamwork and decision-making skills.
- Gained experience in South Africa
Education
Level 2 & 3 Health and Wellbeing - English Education
My Skill
Auckland , Auckland 02.2024 - 08.2025
Rail Operations Certificate - English Language
Passenger Rail School
Johannesburg, Gauteng 07.2008 - 08.2008
Skills
- High-Risk Observation
- Crisis intervention
- De-escalation
- Safety protocols
- Risk Awareness
- Mental Health Support
- Person-Centred Care
- Emotional Support
- Teamwork
- Active Listening
- Empathy
Languages
- English
- Afrikaans
Timeline
Mental Health Assistant (Casual)
Henry Bennett Centre
12.2025 - Current
Level 2 & 3 Health and Wellbeing - English Education
My Skill
02.2024 - 08.2025
Support Worker - Disability Sector
NZCL
02.2024 - 12.2025
Rail Operations Certificate - English Language
Passenger Rail School
07.2008 - 08.2008
Assistant Train Manager
PRASA Rail
10.2006 - 08.2023