Olive Simister-Northrop

• Created, managed and edited hotel reservations using PMS system Guest Centrix.
• Completed various admin tasks daily.
• Carried out opening and closing procedures.
• Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
• Managed cash transactions accurately, maintaining proper financial records for the reception area.
• Maintained accurate accounts through consistent charge posting and billing practices.

- Responsible for training and supervising new staff.

- Daily use of Microsoft Word, Outlook and Excel.

- Assisted in organising conferences and group bookings.

• Worked as an inbound call taker for Health Line and COVID Health Line.
• Assisted service users in providing relevant and up-to-date information regarding COVID-19.
• Used Odyssey system to triage calls and transfer important information to health line clinicians.
• Stayed calm and professional during high-stress calls
• Utilized Spectrum and Microsoft Teams.

• Was unfortunately made redundant due to the New Zealand government ending their contract with House of Travel.

• Maintained sales floor to surpass operational and visual standards.
• Worked well with other employees to promote smooth processes.
• Utilized POS system to ring up items and packaged purchases according to brand standards.
• Answered customer questions regarding inventory, sales and promotions.
• Greeted clients with friendly and welcoming attitude to increase customer satisfactiona

• Kept client records, noting services provided and individual preferences.
• Ensured salon was kept clean and presentable.
• Assisted hair stylists with cutting, colouring and styling hair.
• Confirmed appointments, communicated with clients and updated client records.

• Sold admission, processed payments and issued tickets
• Maintained lobby, hallway and auditorium cleanliness using various sanitation practices.
• Provided information about current and future events at the facility
• Prepared and packaged food (popcorn, icecreams etc.)