Oliver Austin
Tauranga,BOP
Summary
Dynamic Front of House Employee at Majestic Cafe, adept in customer service and cash handling. Successfully resolved customer complaints, enhancing guest satisfaction. Proven ability in inventory management and order processing, ensuring a seamless dining experience. Recognized for punctuality and reliability, contributing to a welcoming atmosphere for all patrons.
Overview
1
1
year of professional experience
2026
2026
years of post-secondary education
Work History
Front of House Employee
Majestic Cafe
Tauriko , Tauranga
04.2024 - Current
- Performed opening and closing duties such as counting money, organizing supplies.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Resolved any customer complaints or issues promptly with professionalism.
- Communicated orders to kitchen staff in an accurate and timely fashion.
- Assisted with seating arrangements to ensure comfortability for guests.
- Tracked inventory levels of necessary supplies such as utensils, straws, napkins.
- Cross-trained in other areas such as bussing tables or bartending if needed.
- Filled soft drink cups and poured hot coffee and tea for patrons.
- Assisted guests with special needs or accommodations, ensuring an inclusive environment.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
Education
Bethlehem College
Bethlehem , Tauranga Skills
- Customer service
- Inventory management
- Cash handling
- Order processing
- Seating arrangements
- Health and safety
- Basic math
- Punctuality and reliability
- Greeting guests
- Table management
Timeline
Front of House Employee
Majestic Cafe
04.2024 - Current
Bethlehem College