Oliver Gao
Christchurch,Casebrook
Summary
Results-driven Retail Supervisor with proven expertise in inventory management and sales enablement. Handles routine operations efficiently and addresses problems proactively. Highly experienced in fast-paced retail work and skilled at coordinating both customer-facing and back-end functions.
Overview
11
11
years of professional experience
Work History
Restaurant Staff Member
Thai Talay
08.2012 - 02.2014
Restaurant Staff Member
Madam Kwong Restaurant
04.2014 - 11.2016
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Cultivated warm relationships with regular customers.
Retail Store Supervisor
KoolZone Mobile Service
02.2017 - Current
- Oversaw employees and store functions on daily basis.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Education
Postgraduate Diploma - Retail Management
Ara Institute of Canterbury
Christchurch, NZ12.2018
Bachelor of Commerce - Finance & Economy
Lincoln University
Christchurch12.2016
Level 5 Diploma - Business Management
New Zealand Collage of Business
12.2012
Skills
- Cash Register Operations
- POS Terminal Operation
- Microsoft Office
- Phone/ Computer Technical Support
- Multi Language (Mandarin/ English)
Timeline
Retail Store Supervisor
KoolZone Mobile Service
02.2017 - Current
Restaurant Staff Member
Madam Kwong Restaurant
04.2014 - 11.2016
Restaurant Staff Member
Thai Talay
08.2012 - 02.2014
Postgraduate Diploma - Retail Management
Ara Institute of Canterbury
Bachelor of Commerce - Finance & Economy
Lincoln University
Level 5 Diploma - Business Management
New Zealand Collage of Business
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