Oliver Lucas
Cottesloe
Summary
SUMMARY
Proficient in developing and maintaining relationships to maximise profits and growth. Exceptional communication and organisational skills. 8 years in the HVAC, Refrigeration and commercial plumbing industry across NZ and Australia.
Overview
10
10
years of professional experience
Work History
Branch Manager
Reece HVAC Penrose
Penrose
03.2023 - 02.2026
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed staff scheduling, hiring and training processes.
- Conducted quarterly performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products and services.
- Built strong rapport with new and existing clients to develop long term relationships and consistent growth.
- Creating and enabling a great work culture to improve staff productivity and general wellbeing.
- Up skilling staff to feed into the greater network of the business.
- Providing customised pricing to all accounts.
- Negotiating with suppliers on products for commercial projects and up coming tenders.
Assistant Manager
Reece HVAC Penrose
Penrose
01.2023 - 03.2023
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Implemented new procedures or systems to improve efficiency within the organization.
- Delegated work to staff, setting priorities and goals.
- Assisted Branch Manager is all operations of branch.
Business Development Manager
Reece
Penrose
05.2021 - 01.2023
- Developed and implemented strategies to increase sales and market share.
- Identified potential clients, built relationships, and negotiated contracts.
- Created presentations to attract new business opportunities.
- Meeting with new and existing customers in person to understand more about their businesses and their needs in daily operations.
- Utilizing digital tools to help new and existing customers be more efficient in their day-to-day operations, thereby increasing sales through my branch.
Customer Service Representative
Actrol Mount Wellington
Mount Wellington
04.2020 - 04.2021
- Developed strong customer relationships to encourage repeat business. Meeting daily sales targets.
- Training new employees on operations and company service standards.
- Providing technical help to customers via email, phone and in store.
- Maintaining store operations.
- Utilising engineers for technical support for clients.
Branch Lead
Reece HVAC Richmond
Richmond
06.2018 - 04.2020
- Managed scheduling, training and inventory control
- Overseeing daily store operations.
- Providing technical support to customers.
- Managing logistics for vehicle fleet servicing customers in Melbourne CBD and surrounding suburbs.
- Implementing sales and operations strategies with staff to increase customer growth.
Delivery Driver/Warehouse Assistant
Reece Plumbing Glenfield
Glenfield
02.2016 - 05.2018
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Purchasing and receipting of goods based on monthly average demand.
Education
Associate of Science - Automotive Mechanics
Unitec
Albany07-2015
High School Diploma -
Kaipara College
Helensville 12-2013
Skills
- Business development
- Sales techniques
- Acquiring new customers
- Excellent communication skills
- Staff development
- Product demonstration
- B2B & B2C sales
- Creating long term relationships
- Customer relationship management
- P&L proficient
- Team leadership
- Cultural competence
- Problem-solving
- Quality assurance
Timeline
Branch Manager
Reece HVAC Penrose
03.2023 - 02.2026
Assistant Manager
Reece HVAC Penrose
01.2023 - 03.2023
Business Development Manager
Reece
05.2021 - 01.2023
Customer Service Representative
Actrol Mount Wellington
04.2020 - 04.2021
Branch Lead
Reece HVAC Richmond
06.2018 - 04.2020
Delivery Driver/Warehouse Assistant
Reece Plumbing Glenfield
02.2016 - 05.2018
Associate of Science - Automotive Mechanics
Unitec
High School Diploma -
Kaipara College