Ollie Moffatt

I previously worked full-time at Noel Leeming, where I was part of the admin team as a CSR. My goal each day is to ensure that every customer who walks into the store has a memorable experience and receives the outcome they came looking for, leaving with a smile on their face.

• Delivered exceptional and friendly customer service by addressing inquiries and resolving issues efficiently and with a smile.
• Booked product repairs and service plan claims through collaboration with suppliers and repair companies.
• Managed around 20 customer phone calls per day,
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Processed hundreds of thousands of dollars in sales and profited $35,000.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Assisted team in achieving sales targets through effective communication and product knowledge.
• Processed insurance claims through collaborating with insurance companies and suppliers.
• Coordinated with suppliers to expedite shipping for urgent customer orders.
• Completed credit applications through GEM Visa and Finance Now

I previously worked full-time at PAKNSAVE, where I competently managed between two departments and collaborated closely with both managers. I initially started working as a Trolley Assistant, but advanced into a more demanding role full time.

• Conducted regular inspections of product displays, enhancing visual appeal and customer engagement.
• Collaborated with team members to maintain inventory levels and optimize stock rotation.
• Monitored machine equipment functionality, promptly reporting issues to maintain operational efficiency.
• Ensured freshness of products by diligently rotating stock and monitoring expiration dates.
• Managed incoming shipments of fresh food efficiently, verifying product integrity upon arrival while minimizing wait times for customers.
• Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
• Prepared and cooked a wide range of delicious treats for customers to enjoy.