Oliver Sergeant
Auckland,Onehunga
Summary
I am a responsible Senior Service Field Technician with over 3 years of experience in IT. I have a strong mix of technical and interpersonal skill that make me a great candidate for a client facing role. Working in a faced pace and rapidly growing environment has proven my ability to consistently deliver under pressure. I enthusiaticly take on new challenges that allow me to develop new skills. I am reliable, hardworking and a great team player. I am passionate about technology with a strong record of IT system management and troubleshooting. I am egar to join AWS where I seek to further develop and enhance my profesional development.
Overview
4
4
years of professional experience
Work History
Senior Field Service Technician
Chemist Warehouse
Auckland, AUK
11.2020 - Current
- I have experience working closely with clients, often being responsible for coordinating information between various groups and organisations.
- Managed IP address allocation within the organisation''s LAN/ WAN environments using DHCP best practices efficiently.
- Implemented backup strategies to safeguard critical data from loss or corruption incidents.
- Participated in ongoing professional development training to stay current with the latest advancements in networking technologies and methodologies.
- Improved network performance by troubleshooting and resolving technical issues promptly.
- Performed root cause analysis on recurring network issues, leading to long-term resolutions that minimised future disruptions.
- Supported disaster recovery efforts by maintaining accurate records of offsite backup locations and facilitating swift restoration when needed.
- Streamlined help desk operations for increased efficiency and improved response times.
- Managed high-priority incidents for timely resolution, minimising business impact and downtime.
- Coordinated with other IT departments on cross-functional projects for seamless integration of new technologies.
- Reduced ticket resolution time with effective problem analysis and troubleshooting techniques.
- Collaborated with IT teams to implement system updates, improving overall network stability.
- Served as a key liaison between the IT department and business units, fostering collaboration on technology initiatives.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with cross-functional teams to ensure seamless integration of new equipment installations.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Installed and managed structured cabling infrastructure.
- Interacted and negotiated with vendors, third parties and contractors to secure products and services.
- Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
Education
Bachelor of Science - Environmental Science
University of Auckland
Auckland, NZ09.2019
Skills
- Complex problem-solving
- Hardware support
- Advanced diagnostics
- System diagnostics
- Proficient in Windows Systems
- ITIL knowledge
- Network troubleshooting
- IP addressing and subnetting
- Network performance monitoring
- Remote work support
- Ticketing system proficiency
Applying for
Cloud Support Engineer, AWS
Legal Status
New Zealand Citizen
Timeline
Senior Field Service Technician
Chemist Warehouse
11.2020 - Current
Bachelor of Science - Environmental Science
University of Auckland