I am a dedicated Bachelor of Criminal Justice graduate and sociology postgraduate student with extensive experience in customer service and team environments. I have a proven ability to remain organised and manage time effectively under pressure, I also have strong interpersonal skills, showcasing leadership, conflict resolution, and adaptability. I am eager to apply academic knowledge and practical skills professionally. Studying Criminal Justice has broadened my understanding of the legal system, societal issues, and human behaviour, providing a solid foundation for critical thinking and problem-solving. My degree has refined my research and analytical skills, allowing me to approach problems methodically and propose evidence-based solutions. Understanding the intricacies of criminal behaviour and the justice system has made me more empathetic and better equipped to handle diverse situations in my professional and personal life.
At G&T Catering, I provide versatile support across different venues, such as weddings, funerals, private home functions, and a pizza bar. I ensure events run smoothly by setting up, serving food and drinks, and adapting to the unique needs of each occasion. My focus on professionalism and care helps create a positive experience for all guests.
I facilitated a behavioral intervention program with other criminal justice students at Rolleston Prison, focusing on accountability, emotional regulation, and pro-social decision-making. Through interactive workshops, we supported participants in addressing offending behaviours and fostering positive change. This experience strengthened my passion for restorative justice and deepened my understanding of rehabilitation within the corrections system.
Provide excellent customer service, greeting and assisting guests with check-in, check-out, and inquiries. Handled cash transactions, billing, and financial reporting with accuracy and attention to detail. Coordinated room service orders, ensuring timely and accurate delivery to guest rooms.
Demonstrated strong communication skills, both in person and over the phone, to assist with guest needs and concerns.
Welcoming and seating guests, taking orders and payments, communicating orders to the kitchen effectively, resolving complaints and issues, clearing tables, and ensuring a positive experience for all patrons.
This role requires strong communication skills, adaptability, and flexibility to provide a high-quality experience for all patrons, including several international tourists and elderly patrons, ensuring all needs are met, and customers are satisfied.
Experienced in the care, feeding, and hygiene of animals, ensuring their well-being in a kennel environment. Skilled in managing animal behavior, handling both routine and emergencies with calm and efficiency. Proficient in managing kennel bookings, coordinating schedules, and ensuring accurate records for clients and animals.
Interpersonal Skills and Teamwork
Throughout my past work experience, I have had many interactions with customers and patrons, as well as being part of a team working to provide great service As such, I have developed skills in courtesy, leadership, conflict resolution, and teamwork
Organization and Time Management
Working in time-pressured scenarios, as well as juggling work-life balance while studying full time, I have become highly skilled at remaining organized and calm under pressure
NAME - Lucy Mortlock / Character Referee Phone: +64 021 927 922
Email: lucy@mortlocks.co.nz
NAME - Serina Mitchell / Former Employer Phone: +64 27 473 7462
Email: serina@thequarters.co.nz