Olivia Coddington
Arrowtown
Overview
8
8
years of professional experience
Work History
Rental Technician & Retail Supervisor
Vail Resorts Inc
11.2022 - 05.2024
- Maintained quick and efficient ski and board set ups to ensure the guests have a good experience within our store
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Ran the daily store operations between the rental and retail staff members by creating task lists and having morning reflections on our KPIs.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
Sales Associate & Social Media Coordinator
Issimo
07.2022 - 10.2022
- Managed stock, by creating and receiving orders from different suppliers.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Conducted daily updates to social media profiles to boost company online presence.
- Used POS system to process sales, returns, online orders and gift card activations.
- Restructured store layout to effectively promote specials and seasonal savings, elevating store to top district performer.
UX App Tester
SkillsVR
05.2022 - 07.2022
- Working on a STEM app for Ernst & Young to enhance engagement in the targeted demographic
- Maximized system performance, enhancing end-user experience by applying iterative back end development updates.
- Presented UX designs and solutions to senior staff, evangelizing for user-centric design decisions.
Senior Retail Assistant
Cotton On Group
11.2021 - 05.2022
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Greeted, welcomed and offered immediate assistance to store customers.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
Rentals Assistant
NZSki
06.2021 - 10.2021
- Worked towards and received NZC in Alpine Resort Operations (L3)
- Operated a POS till system.
- Assisted guests with boot fitting.
- Worked with large school groups that came up the mountains, and assisted them in getting all of their gear in good time so that they could get to their morning lessons.
- Worked flexible hours; early, night ski, weekend, and school holidays.
- Worked with guests to understand their ability level, their goals while on the mountain and other needs in order to provide both the right gear and excellent service.
- Worked between NZSki's two Queenstown ski resorts, The Remarkables and Coronet Peak.
Office Cleaner
Joy Business Academy
10.2017 - 08.2019
- Cleaned desks, office equipment, walls, files, ledges and countertops by dusting surfaces.
- Emptied trashcans and transported waste to collection areas.
- Cleaned, vacuumed and dusted all areas of the loft office building to maintain organized, professional appearance for employees and clients.
Ice Cream Server
Pride And Joy
01.2016 - 03.2016
- Helped patrons decide which flavor to choose, supporting dietary restrictions and personal preferences with ease.
- Operated cash register, taking payments and issuing receipts.
- Kept work area tidy and sanitary, promptly addressing spills and other messes.
Education
High School Diploma -
Diocesan School For Girls
Auckland, AUK11.2020
Skills
- Work well in a team environment
- Happy to take a leadership position within a group
- Bring a vibrant and positive attitude to my work
- Enjoy collaborating with others to get a job completed
Timeline
Rental Technician & Retail Supervisor
Vail Resorts Inc
11.2022 - 05.2024
Sales Associate & Social Media Coordinator
Issimo
07.2022 - 10.2022
UX App Tester
SkillsVR
05.2022 - 07.2022
Senior Retail Assistant
Cotton On Group
11.2021 - 05.2022
Rentals Assistant
NZSki
06.2021 - 10.2021
Office Cleaner
Joy Business Academy
10.2017 - 08.2019
Ice Cream Server
Pride And Joy
01.2016 - 03.2016
High School Diploma -
Diocesan School For Girls
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