Olivia Cooray
Auckland
Summary
Accomplished administrator with extensive experience in managing office operations and enhancing administrative processes. My expertise in strategic planning and team leadership has resulted in successful coordination of cross-departmental initiatives. I am recognized for improving operational efficiency and productivity, leading to a significantly enhanced workplace environment and increased staff morale.
Overview
6
6
years of professional experience
Work History
Shared Services Administrator
HRV Cristal Air International
Auckland
01.2024 - 05.2024
- Result installation appointments in the CRM.
- Generated orders for appointments using MS Dynamics and CRM.
- Processed diaries for daily completed appointments.
- Created cases for incomplete jobs and customer orders.
- Processed customer invoices and requisitions.
Accommodation Coordinator
EF Education First
CBD Auckland
07.2023 - 11.2023
- Managed daily booking confirmations and accommodation allocations
- Executed host family recruitment plan to increase availability
- Maintained records and coordinated student schedules with host families
- Provided student support and relationship management
- Responded promptly to student queries on accommodation, welfare, and safety
Manager Marketing & Enrolments
ICBT Campus
Colombo
08.2022 - 04.2023
- Managing the enrolments of UK Cardiff University's three-year degree programs, ensuring smooth implementation and adherence to academic standards
- Nurturing relationships with prospective students and international educational partnerships
- Personalising guidance and support for students in selecting appropriate degree programs, considering their academic strengths, career aspirations, and industry trends
- Conducting one-on-one advising sessions, helping students explore various academic pathways and develop realistic career goals
- Organising career fairs and networking events, engaging students with industry professionals and internship opportunities
Manager Enrolments
British College of Applied Studies
Colombo
03.2019 - 06.2022
- Led the Sales & Marketing team at the School of Management, implementing strategies, monitoring performance, and supporting team development to enhance outcomes
- Conducted one-on-one interviews to assess student qualifications, aligning with program and partner university standards
- Evaluated student skills and suitability, providing tailored guidance for program selection
- Collaborated with the International University Partnership team on admissions and quality standards
- Supported students through the admissions process for a seamless transition to partnered UK universities
Assistant Manager Marketing and Enrolment
Universal College Lanka (UCL)
Colombo
07.2018 - 02.2019
- Coordinated admissions procedures and supported students throughout the enrollment process for Monash University (Australia) and UCLan University (UK) transfer programs
- Assessed students' skills, knowledge, and program suitability, offering tailored guidance and recommendations for optimal program selection
- Planned and executed events while managing the student transfer process to partner universities
Education
MSc - International Marketing and Management
Northwood University
USA (Completed In Sri Lanka)01.2017
BSc - Business Management
Cardiff Metropolitan University
UK01.2014
Skills
- Invoice processing
- Business administration
- MS Office 365
- CRM management
- Technological Proficiency
- Analytical thinking
- Effective Communication
- Stress Management
- Networking
- Problem-solving
- Decision making
- Customer Focused
- Decision-making
- Multitasking Abilities
- Cross-functional collaboration
- Time management
- Adaptability and flexibility
- Team collaboration
- Cultural sensitivity
- Organizational Skills
- Systematic record-keeping
- Relationship Management
References
References are available upon request.
Visa Status
Partner of a Student Work Visa
Timeline
Shared Services Administrator
HRV Cristal Air International
01.2024 - 05.2024
Accommodation Coordinator
EF Education First
07.2023 - 11.2023
Manager Marketing & Enrolments
ICBT Campus
08.2022 - 04.2023
Manager Enrolments
British College of Applied Studies
03.2019 - 06.2022
Assistant Manager Marketing and Enrolment
Universal College Lanka (UCL)
07.2018 - 02.2019
MSc - International Marketing and Management
Northwood University
BSc - Business Management
Cardiff Metropolitan University
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