Olivia Dyer

In my current role as Territory Sales Manager for the South Island, I manage a diverse portfolio of traditional liquor, on-premise, and grocery accounts on a structured four-weekly call cycle. My focus spans business development, strategic sales, marketing execution, and team mentorship. Key responsibilities and achievements include:

• Consistently acquiring new business accounts each week through cold calling and proactive outreach, growing a strong and diverse customer base across the South Island.
• Driving high sales performance through strategic selling, using category insights, market trends, and historical data to support both sell-in and sell-out success.
• Planning and executing local promotional events and marketing initiatives to enhance brand visibility and strengthen customer engagement within key territories.
• Acting as the South Island representative in national sales and marketing meetings, providing insights into regional trade trends and delivering feedback from frontline teams.
• Supporting the onboarding and development of new Territory Sales Managers through route rides, training sessions, and mentoring, helping them integrate smoothly into company culture and systems.

• Trained cafe employees to consistently exceed customers' expectations and provide superior service
• Motivated staff to perform at peak efficiency and quality
• Responded to customer enquiries and resolved complaints to establish trust and increase satisfaction
• Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed
• Managed customer relations, ensuring a high level of service at all times.
• Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.

• Closed out cash register and prepared cashier report at close of business
• Maximised customer service by training staff, overseeing operations, and resolving issues
• Kept alcoholic beverages well-stocked and organised to meet expected demands
• Trained and adhered to state laws regarding alcoholic beverage services and customer regulations
• Developed and implemented event strategies to increase customer attendance.
• Collaborated on marketing campaigns, ensuring consistency across online and offline channels.
• Managed all aspects of customer service, inventory, and staff coordination.

• Making cocktails and serving drinks
• Greeted guests with a friendly and helpful attitude at all times
• Provided bar patrons with optimal customer service
• Monitored bar inventory and made notes for needed supplies when necessary